Shortlist by what you need
Start here if you know why you are leaving Freshchat.
Want the closest match?
WhelpMost similar to Freshchat in what it does, its category and its price.
Visit (opens Whelp in a new tab)Need a free plan?
CrispHas a free plan, rated 4.4 out of 5.
Visit (opens Crisp in a new tab)Want the best rated?
FrontRated 4.4 out of 5 in our review, against 4.3 for Freshchat.
Visit (opens Front in a new tab)
At a glance
Green means better than Freshchat, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 FreshchatBaseline | 4.3 | $19/mo | Yes | Freshworks' AI-powered messaging platform for live chat, chatbots, and omnichannel support. | |
| Whelp | 4.1−0.2 | $29/mo$10 more | Yes | Customer support platform that pairs AI agents trained on your FAQs, policies and catalog with one inbox for WhatsApp, web chat, SMS, email, Instagram, Messenger and Telegram. | vs Freshchat |
 Genesys Cloud CX | 4.3Same | $75/mo$56 more | No | Unifies customer and employee experience, with pricing tiers published openly | vs Freshchat |
| Front | 4.4+0.1 | $25/mo$6 more | No | Customer operations platform with a shared inbox for support, sales and operations teams, plus Front AI: Autopilot agents that resolve requests, Copilot drafting and next steps, and Compass monitoring of agent performance. | vs Freshchat |
| Crisp | 4.4+0.1 | $45/mo$26 more | Yes | A multichannel messaging inbox, not just an enterprise AI agent | vs Freshchat |
 JivoChat | 3.7−0.6 | Not listed | No | AI Agent resolves up to 80% of conversations automatically, while an OpenAI-powered AI Assistant helps human agents compose the rest faster. | vs Freshchat |
 ChitChatBot.ai | 3.6−0.7 | Free | Yes | One AI agent across WhatsApp, Instagram, SMS and voice, with a done-for-you option. | vs Freshchat |
 Watermelon | 3.7−0.6 | Not listed | No | Customer service AI agent that answers order, return and delivery questions across chat, email, WhatsApp and Instagram from one inbox. | vs Freshchat |
 Brandwise | 3.4−0.9 | Not listed | No | Obie, your AI agent, reads your catalog and policies to answer customers, track orders, and process exchanges directly in Shopify - not just draft replies. | vs Freshchat |
The alternatives in detail
In order of how closely each one matches Freshchat.
Whelp
4.1$29/mo
vs Freshchat$10 more−0.2
Customer support platform that pairs AI agents trained on your FAQs, policies and catalog with one inbox for WhatsApp, web chat, SMS, email, Instagram, Messenger and Telegram.
- AI Agents trained on FAQs, policies and catalog
- Order and booking lookups inside conversations
- Unified inbox for WhatsApp, chat, SMS, email and social
Free plan with unlimited conversations for one seat
AI Agents start at the $79 per seat plan
Genesys Cloud CX
4.3$75/mo
vs Freshchat$56 moreSame
Unifies customer and employee experience, with pricing tiers published openly.
- Unifies customer experience and employee/workforce management in one platform
- Four published pricing tiers, not sales-negotiated-only
- AI-powered routing, virtual agents, and copilots built in
Published pricing tiers, unusual transparency for this category
Among the higher prices in this category at the top tiers
Front
4.4$25/mo
vs Freshchat$6 more+0.1
Customer operations platform with a shared inbox for support, sales and operations teams, plus Front AI: Autopilot agents that resolve requests, Copilot drafting and next steps, and Compass monitoring of agent performance.
- Autopilot AI agent that resolves requests across channels
- Copilot for account signals, next steps and reply drafts
- Compass monitoring and recommendations for AI agents
Human teams and AI agents work in the same threads
Copilot and Autopilot cost extra on Starter and Professional
Crisp
4.4$45/mo
vs Freshchat$26 more+0.1
A multichannel messaging inbox, not just an enterprise AI agent.
- Multichannel shared team inbox (chat, email, and more)
- AI chatbot automation alongside human agent handoff
- Genuinely published, self-serve pricing
Published, accessible pricing unlike most enterprise-only competitors
Less specialized in pure AI resolution than dedicated enterprise agent platforms
JivoChat
3.7Not listed
vs Freshchat−0.6
AI Agent resolves up to 80% of conversations automatically, while an OpenAI-powered AI Assistant helps human agents compose the rest faster.
- AI Agent - resolves up to 80% of conversations automatically
- AI Assistant - OpenAI-powered response drafting for human agents
- Unified inbox across live chat, WhatsApp, Instagram, Facebook, Telegram, email
Splitting full automation from human-assisted drafting matches real support-volume patterns
Specific pricing requires visiting a separate pricing page
ChitChatBot.ai
3.6Free
vs Freshchat−0.7
One AI agent across WhatsApp, Instagram, SMS and voice, with a done-for-you option.
- Deploys across WhatsApp, Instagram, Messenger, SMS, voice and TikTok
- Lead capture, booking, support and e-commerce automation
- No-code DIY builder
Seven channels from one platform, matching how customers actually reach out
Handoff quality for unresolved queries needs testing, not assuming
Watermelon
3.7Not listed
vs Freshchat−0.6
Customer service AI agent that answers order, return and delivery questions across chat, email, WhatsApp and Instagram from one inbox.
- AI agent for routine service questions
- Shared inbox with human takeover
- Website chat, email, WhatsApp, Messenger and Instagram
Clean handover to humans in a shared inbox rather than a dead end
Quote-based pricing with no self-serve entry
Brandwise
3.4Not listed
vs Freshchat−0.9
Obie, your AI agent, reads your catalog and policies to answer customers, track orders, and process exchanges directly in Shopify - not just draft replies.
- Obie AI agent trained on your own catalog, policies, and past replies
- Takes real actions - order tracking, exchanges, shipping updates in Shopify
- Unified multi-channel inbox (Facebook, Instagram, TikTok, WhatsApp, Gmail)
Obie executes real actions (exchanges, shipping updates), not just canned replies
Volume-based pricing can scale unpredictably with conversation spikes
FAQ
Questions people ask
Is Freshchat free?
Freshchat has a free plan, and paid plans start from $19/mo.
What is the best free alternative to Freshchat?
Crisp is the highest-rated alternative here with a free plan (4.4 out of 5). Other free options: Whelp, ChitChatBot.ai.
What is the cheapest alternative to Freshchat?
Among paid plans, Front has the lowest starting price (from $25/mo). If you need it free, start with Crisp.
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.