Shortlist by what you need
Start here if you know why you are leaving JivoChat.
Want the closest match?
WhelpMost similar to JivoChat in what it does, its category and its price.
Visit (opens Whelp in a new tab)Need a free plan?
FreshchatHas a free plan, rated 4.3 out of 5. JivoChat has none.
Visit (opens Freshchat in a new tab)Want the lowest price?
LiveAgentFrom $10/mo, the lowest starting price here.
Visit (opens LiveAgent in a new tab)Want the best rated?
FrontRated 4.4 out of 5 in our review, against 3.7 for JivoChat.
Visit (opens Front in a new tab)
At a glance
Green means better than JivoChat, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 JivoChatBaseline | 3.7 | Not listed | No | AI Agent resolves up to 80% of conversations automatically, while an OpenAI-powered AI Assistant helps human agents compose the rest faster. | |
| Whelp | 4.1+0.4 | $29/mo | YesJivoChat has none | Customer support platform that pairs AI agents trained on your FAQs, policies and catalog with one inbox for WhatsApp, web chat, SMS, email, Instagram, Messenger and Telegram. | vs JivoChat |
 Fineguide | 3.7Same | Not listed | No | One AI system across Web, WhatsApp, Telegram, Instagram, Messenger, Slack and Discord - unified CRM, voice QA, and embedded n8n workflow automation. | vs JivoChat |
 Brandwise | 3.4−0.3 | Not listed | No | Obie, your AI agent, reads your catalog and policies to answer customers, track orders, and process exchanges directly in Shopify - not just draft replies. | vs JivoChat |
| Freshchat | 4.3+0.6 | $19/mo | YesJivoChat has none | Freshworks' AI-powered messaging platform for live chat, chatbots, and omnichannel support. | vs JivoChat |
 Watermelon | 3.7Same | Not listed | No | Customer service AI agent that answers order, return and delivery questions across chat, email, WhatsApp and Instagram from one inbox. | vs JivoChat |
| Front | 4.4+0.7 | $25/mo | No | Customer operations platform with a shared inbox for support, sales and operations teams, plus Front AI: Autopilot agents that resolve requests, Copilot drafting and next steps, and Compass monitoring of agent performance. | vs JivoChat |
| LiveAgent | 3.8+0.1 | $10/mo | No | AI Chatbot, Answer Improver, and Answer Composer aim to automate up to 75% of conversations, with a free AI Agent promo bundled into every trial. | vs JivoChat |
 Tactful AI | 4.0+0.3 | Not listed | No | Agentic AI customer experience platform that unifies every support channel into one inbox and lets AI agents resolve routine conversations end to end. | vs JivoChat |
The alternatives in detail
In order of how closely each one matches JivoChat.
Whelp
4.1$29/mo
vs JivoChat+0.4Free plan
Customer support platform that pairs AI agents trained on your FAQs, policies and catalog with one inbox for WhatsApp, web chat, SMS, email, Instagram, Messenger and Telegram.
- AI Agents trained on FAQs, policies and catalog
- Order and booking lookups inside conversations
- Unified inbox for WhatsApp, chat, SMS, email and social
Free plan with unlimited conversations for one seat
AI Agents start at the $79 per seat plan
Fineguide
3.7Not listed
vs JivoChatSame
One AI system across Web, WhatsApp, Telegram, Instagram, Messenger, Slack and Discord - unified CRM, voice QA, and embedded n8n workflow automation.
- Unified AI conversations across 7 channels including WhatsApp and Slack
- Shared CRM: pipelines, tasks, tickets, team inbox
- Voice QA: automatic call transcription and scoring
True cross-channel unification, not a separate tool per platform
No published pricing - expect a sales-led process
Brandwise
3.4Not listed
vs JivoChat−0.3
Obie, your AI agent, reads your catalog and policies to answer customers, track orders, and process exchanges directly in Shopify - not just draft replies.
- Obie AI agent trained on your own catalog, policies, and past replies
- Takes real actions - order tracking, exchanges, shipping updates in Shopify
- Unified multi-channel inbox (Facebook, Instagram, TikTok, WhatsApp, Gmail)
Obie executes real actions (exchanges, shipping updates), not just canned replies
Volume-based pricing can scale unpredictably with conversation spikes
Freshchat
4.3$19/mo
vs JivoChat+0.6Free plan
Freshworks' AI-powered messaging platform for live chat, chatbots, and omnichannel support.
- Unified inbox spanning web, mobile, WhatsApp, Facebook, Instagram, email, and SMS
- No-code chatbot builder for automating routine conversations
- Freddy AI Agent and Copilot add-ons for automated responses and agent assistance
Genuinely free tier for up to 10 agents, not a time-limited trial only
Freddy AI Agent and Copilot are billed as separate add-ons on top of per-agent pricing
Watermelon
3.7Not listed
vs JivoChatSame
Customer service AI agent that answers order, return and delivery questions across chat, email, WhatsApp and Instagram from one inbox.
- AI agent for routine service questions
- Shared inbox with human takeover
- Website chat, email, WhatsApp, Messenger and Instagram
Clean handover to humans in a shared inbox rather than a dead end
Quote-based pricing with no self-serve entry
Front
4.4$25/mo
vs JivoChat+0.7
Customer operations platform with a shared inbox for support, sales and operations teams, plus Front AI: Autopilot agents that resolve requests, Copilot drafting and next steps, and Compass monitoring of agent performance.
- Autopilot AI agent that resolves requests across channels
- Copilot for account signals, next steps and reply drafts
- Compass monitoring and recommendations for AI agents
Human teams and AI agents work in the same threads
Copilot and Autopilot cost extra on Starter and Professional
LiveAgent
3.8$10/mo
vs JivoChat+0.1
AI Chatbot, Answer Improver, and Answer Composer aim to automate up to 75% of conversations, with a free AI Agent promo bundled into every trial.
- AI Chatbot for automated first-response handling
- Answer Improver for refining agent-drafted replies
- Answer Composer for drafting responses from scratch
Three distinct AI tools cover multiple points in the support workflow
No permanent free plan
Tactful AI
4.0Not listed
vs JivoChat+0.3
Agentic AI customer experience platform that unifies every support channel into one inbox and lets AI agents resolve routine conversations end to end.
- Unified inbox across WhatsApp, Instagram, Facebook, email, SMS and webchat
- AI agents that answer FAQs, track orders and moderate harmful comments automatically
- Drag-and-drop CX Studio for building automation without engineering support
Seats are never billed, so growing a team does not increase cost
No published pricing; every deal requires sizing through a sales conversation
FAQ
Questions people ask
Is JivoChat free?
JivoChat does not list a free plan. Check its pricing page for current plans.
What is the best free alternative to JivoChat?
Freshchat is the highest-rated alternative here with a free plan (4.3 out of 5). Other free options: Whelp.
What is the cheapest alternative to JivoChat?
Among paid plans, LiveAgent has the lowest starting price (from $10/mo). If you need it free, start with Freshchat.
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.