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Head to head · 2026

JivoChat vs LiveAgent

Pricing, free plans, ratings, features, pros and cons, side by side. Where one comes out ahead, we mark it.

JivoChat

AI Agent resolves up to 80% of conversations automatically, while an OpenAI-powered AI Assistant helps human…

3.7Not listed

Visit JivoChat (opens JivoChat in a new tab)

LiveAgent

AI Chatbot, Answer Improver, and Answer Composer aim to automate up to 75% of conversations, with…

3.8$10/mo

Visit LiveAgent (opens LiveAgent in a new tab)

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

  • Lower starting price

    Not comparable

    Not comparable: JivoChat does not list a price

  • Free plan

    Tie

    Neither has one

  • Higher rating

    LiveAgent

    3.7 against 3.8

  • Same job?

    Yes

    Both are Customer Support tools

Side by side

Compared onJivoChatLiveAgent
Our rating3.73.8Better
Starts atNot listed$10/mo
Free planNoNo
CategoryCustomer SupportCustomer Support
PlansSee pricingFrom $10/mo
Key features
  • AI Agent - resolves up to 80% of conversations automatically
  • AI Assistant - OpenAI-powered response drafting for human agents
  • Unified inbox across live chat, WhatsApp, Instagram, Facebook, Telegram, email
  • Video calls and telephony (Telephony Plus)
  • Real-time analytics (response times, KPIs, conversion rates)
  • AI Chatbot for automated first-response handling
  • Answer Improver for refining agent-drafted replies
  • Answer Composer for drafting responses from scratch
  • Claimed up to 75% conversation automation
  • 30-day free trial, no credit card required
Pros
  • Splitting full automation from human-assisted drafting matches real support-volume patterns
  • Measured 80% automatic resolution rate, not a vague efficiency claim
  • Established scale - 200,000+ businesses, 14M+ monthly chats
  • Three distinct AI tools cover multiple points in the support workflow
  • 30-day trial is longer than most competitors' free-trial windows
  • No credit card required to start the trial
Cons
  • Specific pricing requires visiting a separate pricing page
  • 80% automation figure will vary by how routine your specific support volume actually is
  • AI Assistant still requires a human in the loop for the remaining conversations
  • No permanent free plan
  • Discounted pricing shown is promotional, not necessarily permanent list price
  • 75% automation claim will vary heavily by ticket type and setup quality
CompanyJivoChatLiveAgent

Prices come from each vendor's pricing page, last checked 20260824. Check the vendor before you buy.

FAQ

Questions people ask

Is JivoChat better than LiveAgent?

In our reviews JivoChat scores 3.7 and LiveAgent scores 3.8. The better pick depends on the job. JivoChat: AI Agent resolves up to 80% of conversations automatically, while an OpenAI-powered AI Assistant helps human agents compose the rest faster. LiveAgent: AI Chatbot, Answer Improver, and Answer Composer aim to automate up to 75% of conversations, with a free AI Agent promo bundled into every trial.

Which is cheaper, JivoChat or LiveAgent?

JivoChat: see pricing. LiveAgent: from $10/mo.

Do JivoChat and LiveAgent have free plans?

Neither lists a free plan.

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