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Head to head · 2026

LiveAgent vs LiveChat

Pricing, free plans, ratings, features, pros and cons, side by side. Where one comes out ahead, we mark it.

LiveAgent

AI Chatbot, Answer Improver, and Answer Composer aim to automate up to 75% of conversations, with…

3.8$10/mo

Visit LiveAgent (opens LiveAgent in a new tab)

LiveChat

LiveChat AI and a Copilot Assistant sit inside the same inbox as your human agents, with…

3.9$19/mo

Visit LiveChat (opens LiveChat in a new tab)

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

  • Lower starting price

    LiveAgent

    From $10/mo against from $19/mo

  • Free plan

    Tie

    Neither has one

  • Higher rating

    LiveChat

    3.8 against 3.9

  • Same job?

    Yes

    Both are Customer Support tools

Side by side

Compared onLiveAgentLiveChat
Our rating3.83.9Better
Starts at$10/moBetter$19/mo
Free planNoNo
CategoryCustomer SupportCustomer Support
PlansFrom $10/moFrom $19/mo
Key features
  • AI Chatbot for automated first-response handling
  • Answer Improver for refining agent-drafted replies
  • Answer Composer for drafting responses from scratch
  • Claimed up to 75% conversation automation
  • 30-day free trial, no credit card required
  • LiveChat AI built into the core inbox
  • Copilot Assistant for agent support
  • Shared inbox for AI and human agents with a revenue counter
  • Text Intelligence included from the entry-level plan
  • 14-day free trial with AI features, no credit card required
Pros
  • Three distinct AI tools cover multiple points in the support workflow
  • 30-day trial is longer than most competitors' free-trial windows
  • No credit card required to start the trial
  • AI and human conversations share one inbox instead of separate tools
  • AI features available from the entry-level plan, not just top tier
  • Free trial requires no credit card
Cons
  • No permanent free plan
  • Discounted pricing shown is promotional, not necessarily permanent list price
  • 75% automation claim will vary heavily by ticket type and setup quality
  • No permanent free plan
  • Per-person pricing adds up quickly for larger support teams
  • Monthly billing costs noticeably more than annual
CompanyLiveAgentLiveChat

Prices come from each vendor's pricing page, last checked 20260824. Check the vendor before you buy.

FAQ

Questions people ask

Is LiveAgent better than LiveChat?

In our reviews LiveAgent scores 3.8 and LiveChat scores 3.9. The better pick depends on the job. LiveAgent: AI Chatbot, Answer Improver, and Answer Composer aim to automate up to 75% of conversations, with a free AI Agent promo bundled into every trial. LiveChat: LiveChat AI and a Copilot Assistant sit inside the same inbox as your human agents, with a 14-day free trial across every plan tier.

Which is cheaper, LiveAgent or LiveChat?

LiveAgent has the lower starting price: from $10/mo for LiveAgent and from $19/mo for LiveChat.

Do LiveAgent and LiveChat have free plans?

Neither lists a free plan.

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