Freshchat vs LiveChat (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Tie
Both start at from $19/mo
Free plan
Freshchat
Only Freshchat has one
Higher rating
Freshchat
4.3 against 3.9
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Freshchat	LiveChat
Our rating	4.3Better	3.9
Starts at	$19/mo	$19/mo
Free plan	YesBetter	No
Category	Customer Support	Customer Support
Plans	Free$0 Growth$19 per agent/mo, billed annually Pro$49 per agent/mo, billed annually Enterprise$79 per agent/mo, billed annually	From $19/mo
Key features	Unified inbox spanning web, mobile, WhatsApp, Facebook, Instagram, email, and SMS No-code chatbot builder for automating routine conversations Freddy AI Agent and Copilot add-ons for automated responses and agent assistance Routing rules to direct conversations to the right team or agent Built-in analytics across all connected channels	LiveChat AI built into the core inbox Copilot Assistant for agent support Shared inbox for AI and human agents with a revenue counter Text Intelligence included from the entry-level plan 14-day free trial with AI features, no credit card required
Pros	Genuinely free tier for up to 10 agents, not a time-limited trial only Omnichannel inbox avoids juggling separate tools per messaging channel Backed by Freshworks' broader, mature product suite and support infrastructure	AI and human conversations share one inbox instead of separate tools AI features available from the entry-level plan, not just top tier Free trial requires no credit card
Cons	Freddy AI Agent and Copilot are billed as separate add-ons on top of per-agent pricing Per-agent pricing across Growth/Pro/Enterprise tiers can add up fast for larger support teams Deepest value requires buying into the broader Freshworks ecosystem	No permanent free plan Per-person pricing adds up quickly for larger support teams Monthly billing costs noticeably more than annual
Company	Freshworks, founded 2010	LiveChat

Prices come from each vendor's pricing page, last checked 20260824. Check the vendor before you buy.

FAQ

Questions people ask

Is Freshchat better than LiveChat?

In our reviews Freshchat scores 4.3 and LiveChat scores 3.9. The better pick depends on the job. Freshchat: Freshworks' AI-powered messaging platform for live chat, chatbots, and omnichannel support. LiveChat: LiveChat AI and a Copilot Assistant sit inside the same inbox as your human agents, with a 14-day free trial across every plan tier.

Which is cheaper, Freshchat or LiveChat?

Both start at the same price (from $19/mo).

Do Freshchat and LiveChat have free plans?

Only Freshchat has a free plan.

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