Front vs LiveChat (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
LiveChat
From $19/mo against from $25/mo
Free plan
Tie
Neither has one
Higher rating
Front
4.4 against 3.9
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Front	LiveChat
Our rating	4.4Better	3.9
Starts at	$25/mo	$19/moBetter
Free plan	No	No
Category	Customer Support	Customer Support
Plans	From $25/mo	From $19/mo
Key features	Autopilot AI agent that resolves requests across channels Copilot for account signals, next steps and reply drafts Compass monitoring and recommendations for AI agents External Agents from other platforms inside the inbox Shared inbox and ticketing with automation rules	LiveChat AI built into the core inbox Copilot Assistant for agent support Shared inbox for AI and human agents with a revenue counter Text Intelligence included from the entry-level plan 14-day free trial with AI features, no credit card required
Pros	Human teams and AI agents work in the same threads 14-day trial with no credit card Autopilot is priced per conversation, not per seat	AI and human conversations share one inbox instead of separate tools AI features available from the entry-level plan, not just top tier Free trial requires no credit card
Cons	Copilot and Autopilot cost extra on Starter and Professional Starter is limited to 10 seats and one channel Onboarding package required on larger contracts	No permanent free plan Per-person pricing adds up quickly for larger support teams Monthly billing costs noticeably more than annual
Company	Front	LiveChat

Prices come from each vendor's pricing page, last checked 20261012. Check the vendor before you buy.

FAQ

Questions people ask

Is Front better than LiveChat?

In our reviews Front scores 4.4 and LiveChat scores 3.9. The better pick depends on the job. Front: Customer operations platform with a shared inbox for support, sales and operations teams, plus Front AI: Autopilot agents that resolve requests, Copilot drafting and next steps, and Compass monitoring of agent performance. LiveChat: LiveChat AI and a Copilot Assistant sit inside the same inbox as your human agents, with a 14-day free trial across every plan tier.

Which is cheaper, Front or LiveChat?

LiveChat has the lower starting price: from $25/mo for Front and from $19/mo for LiveChat.

Do Front and LiveChat have free plans?

Neither lists a free plan.

More comparisons

Front compared with

All Front alternatives

LiveChat compared with

All LiveChat alternatives