LiveChat built LiveChat AI and a Copilot Assistant directly into its core product – the company describes its latest release as the “first Inbox with revenue counter for humans and AI agents,” putting AI-handled and human-handled conversations in the same workspace rather than a bolted-on separate tool.
Having AI and human agents share one inbox, with a shared revenue counter, is a meaningfully different design choice than most AI-chatbot add-ons – it means AI-handled conversations aren’t siloed off where a manager has to check a second dashboard to see if they’re actually working. Text Intelligence features are included from the entry-level Starter plan, not gated behind the top tier.
Plans run Starter at $19/month per person, Team at $49, and Business at $79 (all billed annually; monthly billing costs more), with custom Enterprise pricing above that. There’s no permanent free plan, but a 14-day free trial with AI features included and no credit card required lets you test it properly first.
