Re:amaze is a customer service platform based in San Jose, California, built for ecommerce and online businesses. It brings email, live chat, social media, SMS, VoIP and video calls into one helpdesk, and serves thousands of teams across SaaS, ecommerce, education and hospitality.
Its AI features include Cues, which send proactive, targeted AI-generated messages to engage customers, and an AI Agent in beta that acts as a 24/7 assistant trained on a business’s own details. AI-powered support tools cover conversation summarization, sentiment analysis, FAQ suggestions and help to write articles, and the paid plans add AI Intents.
Pricing is per user in USD: Basic costs $29 a month ($26.10 billed annually) with 5 AI Agent resolutions a month, Pro costs $49 ($44.10 annual) with 10 resolutions, and Plus costs $69 ($62.10 annual) with 20. Starter is a flat $59 a month for unlimited team members, capped at 500 conversations a month. A 14-day trial includes Plus features and needs no credit card.
