LiveChat vs Watermelon (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Watermelon does not list a price
Free plan
Tie
Neither has one
Higher rating
LiveChat
3.9 against 3.7
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	LiveChat	Watermelon
Our rating	3.9Better	3.7
Starts at	$19/mo	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	From $19/mo	See pricing
Key features	LiveChat AI built into the core inbox Copilot Assistant for agent support Shared inbox for AI and human agents with a revenue counter Text Intelligence included from the entry-level plan 14-day free trial with AI features, no credit card required	AI agent for routine service questions Shared inbox with human takeover Website chat, email, WhatsApp, Messenger and Instagram Integrations for real-time order and account data Actions executed as well as questions answered
Pros	AI and human conversations share one inbox instead of separate tools AI features available from the entry-level plan, not just top tier Free trial requires no credit card	Clean handover to humans in a shared inbox rather than a dead end Answers from real order data instead of guessing Genuine multichannel coverage including WhatsApp and Instagram
Cons	No permanent free plan Per-person pricing adds up quickly for larger support teams Monthly billing costs noticeably more than annual	Quote-based pricing with no self-serve entry Channel behaviour differs sharply - test the ones you actually use Judge it on handover rate, not answer rate
Company	LiveChat	Watermelon

Prices come from each vendor's pricing page, last checked 20260901. Check the vendor before you buy.

FAQ

Questions people ask

Is LiveChat better than Watermelon?

In our reviews LiveChat scores 3.9 and Watermelon scores 3.7. The better pick depends on the job. LiveChat: LiveChat AI and a Copilot Assistant sit inside the same inbox as your human agents, with a 14-day free trial across every plan tier. Watermelon: Customer service AI agent that answers order, return and delivery questions across chat, email, WhatsApp and Instagram from one inbox.

Which is cheaper, LiveChat or Watermelon?

LiveChat: from $19/mo. Watermelon: see pricing.

Do LiveChat and Watermelon have free plans?

Neither lists a free plan.

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