Front vs JivoChat (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: JivoChat does not list a price
Free plan
Tie
Neither has one
Higher rating
Front
4.4 against 3.7
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Front	JivoChat
Our rating	4.4Better	3.7
Starts at	$25/mo	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	From $25/mo	See pricing
Key features	Autopilot AI agent that resolves requests across channels Copilot for account signals, next steps and reply drafts Compass monitoring and recommendations for AI agents External Agents from other platforms inside the inbox Shared inbox and ticketing with automation rules	AI Agent - resolves up to 80% of conversations automatically AI Assistant - OpenAI-powered response drafting for human agents Unified inbox across live chat, WhatsApp, Instagram, Facebook, Telegram, email Video calls and telephony (Telephony Plus) Real-time analytics (response times, KPIs, conversion rates)
Pros	Human teams and AI agents work in the same threads 14-day trial with no credit card Autopilot is priced per conversation, not per seat	Splitting full automation from human-assisted drafting matches real support-volume patterns Measured 80% automatic resolution rate, not a vague efficiency claim Established scale - 200,000+ businesses, 14M+ monthly chats
Cons	Copilot and Autopilot cost extra on Starter and Professional Starter is limited to 10 seats and one channel Onboarding package required on larger contracts	Specific pricing requires visiting a separate pricing page 80% automation figure will vary by how routine your specific support volume actually is AI Assistant still requires a human in the loop for the remaining conversations
Company	Front	JivoChat

Prices come from each vendor's pricing page, last checked 20261012. Check the vendor before you buy.

FAQ

Questions people ask

Is Front better than JivoChat?

In our reviews Front scores 4.4 and JivoChat scores 3.7. The better pick depends on the job. Front: Customer operations platform with a shared inbox for support, sales and operations teams, plus Front AI: Autopilot agents that resolve requests, Copilot drafting and next steps, and Compass monitoring of agent performance. JivoChat: AI Agent resolves up to 80% of conversations automatically, while an OpenAI-powered AI Assistant helps human agents compose the rest faster.

Which is cheaper, Front or JivoChat?

Front: from $25/mo. JivoChat: see pricing.

Do Front and JivoChat have free plans?

Neither lists a free plan.

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