Shortlist by what you need
Start here if you know why you are leaving LiveAgent.
Want the closest match?
LiveChatMost similar to LiveAgent in what it does, its category and its price.
Visit (opens LiveChat in a new tab)Want the best rated?
FrontRated 4.4 out of 5 in our review, against 3.8 for LiveAgent.
Visit (opens Front in a new tab)
At a glance
Green means better than LiveAgent, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 LiveAgentBaseline | 3.8 | $10/mo | No | AI Chatbot, Answer Improver, and Answer Composer aim to automate up to 75% of conversations, with a free AI Agent promo bundled into every trial. | |
| LiveChat | 3.9+0.1 | $19/mo$9 more | No | LiveChat AI and a Copilot Assistant sit inside the same inbox as your human agents, with a 14-day free trial across every plan tier. | vs LiveAgent |
 HappyFox | 3.8Same | Not listed | No | AI built into every help desk workflow - ticket summarization, draft replies, an AI Contact Center with voice, and a 24/7 self-service chatbot. | vs LiveAgent |
 Letterbook | 3.8Same | $50/mo$40 more | No | AI-native customer support platform that drafts and resolves tickets using a company's own playbooks. | vs LiveAgent |
 JivoChat | 3.7−0.1 | Not listed | No | AI Agent resolves up to 80% of conversations automatically, while an OpenAI-powered AI Assistant helps human agents compose the rest faster. | vs LiveAgent |
 Brandwise | 3.4−0.4 | Not listed | No | Obie, your AI agent, reads your catalog and policies to answer customers, track orders, and process exchanges directly in Shopify - not just draft replies. | vs LiveAgent |
| Front | 4.4+0.6 | $25/mo$15 more | No | Customer operations platform with a shared inbox for support, sales and operations teams, plus Front AI: Autopilot agents that resolve requests, Copilot drafting and next steps, and Compass monitoring of agent performance. | vs LiveAgent |
 Ginzi | 3.8Same | Not listed | No | Support assistant built so a question answered once does not get answered again. | vs LiveAgent |
 Utopia AI | 3.6−0.2 | Not listed | No | AI-powered contact center automation across email, chat, and phone - measured to save agents between 30% and 60% of their time. | vs LiveAgent |
The alternatives in detail
In order of how closely each one matches LiveAgent.
LiveChat
3.9$19/mo
vs LiveAgent$9 more+0.1
LiveChat AI and a Copilot Assistant sit inside the same inbox as your human agents, with a 14-day free trial across every plan tier.
- LiveChat AI built into the core inbox
- Copilot Assistant for agent support
- Shared inbox for AI and human agents with a revenue counter
AI and human conversations share one inbox instead of separate tools
No permanent free plan
HappyFox
3.8Not listed
vs LiveAgentSame
AI built into every help desk workflow - ticket summarization, draft replies, an AI Contact Center with voice, and a 24/7 self-service chatbot.
- Ticket summarization and AI-drafted reply generation
- Mid-conversation knowledge surfacing for agents
- AI Contact Center with voice AI
Mid-conversation knowledge surfacing genuinely changes agent workflow speed
Pricing isn't disclosed on the homepage
Letterbook
3.8$50/mo
vs LiveAgent$40 moreSame
AI-native customer support platform that drafts and resolves tickets using a company's own playbooks.
- Playbook-driven auto-resolution for common support scenarios
- Direct connections to inbox, product database, and Stripe
- Contact-center-style review interface for AI-drafted replies
Flat monthly pricing avoids the per-resolution fee structures competitors use
No permanent free tier, only a 7-day trial
JivoChat
3.7Not listed
vs LiveAgent−0.1
AI Agent resolves up to 80% of conversations automatically, while an OpenAI-powered AI Assistant helps human agents compose the rest faster.
- AI Agent - resolves up to 80% of conversations automatically
- AI Assistant - OpenAI-powered response drafting for human agents
- Unified inbox across live chat, WhatsApp, Instagram, Facebook, Telegram, email
Splitting full automation from human-assisted drafting matches real support-volume patterns
Specific pricing requires visiting a separate pricing page
Brandwise
3.4Not listed
vs LiveAgent−0.4
Obie, your AI agent, reads your catalog and policies to answer customers, track orders, and process exchanges directly in Shopify - not just draft replies.
- Obie AI agent trained on your own catalog, policies, and past replies
- Takes real actions - order tracking, exchanges, shipping updates in Shopify
- Unified multi-channel inbox (Facebook, Instagram, TikTok, WhatsApp, Gmail)
Obie executes real actions (exchanges, shipping updates), not just canned replies
Volume-based pricing can scale unpredictably with conversation spikes
Front
4.4$25/mo
vs LiveAgent$15 more+0.6
Customer operations platform with a shared inbox for support, sales and operations teams, plus Front AI: Autopilot agents that resolve requests, Copilot drafting and next steps, and Compass monitoring of agent performance.
- Autopilot AI agent that resolves requests across channels
- Copilot for account signals, next steps and reply drafts
- Compass monitoring and recommendations for AI agents
Human teams and AI agents work in the same threads
Copilot and Autopilot cost extra on Starter and Professional
Ginzi
3.8Not listed
vs LiveAgentSame
Support assistant built so a question answered once does not get answered again.
- Reuse of previously resolved answers
- Agent assistance rather than customer deflection
- Faster resolution times
Built around reuse, which is where support cost actually sits
Value depends on how repetitive the ticket volume is
Utopia AI
3.6Not listed
vs LiveAgent−0.2
AI-powered contact center automation across email, chat, and phone - measured to save agents between 30% and 60% of their time.
- AI automation across email, chat, and telephone channels
- Client categorization and task automation
- Contact center activity monitoring and control
Multi-channel automation (email, chat, phone) rather than a single-channel point solution
No pricing disclosed on the homepage
FAQ
Questions people ask
Is LiveAgent free?
LiveAgent does not list a free plan. Paid plans start from $10/mo.
What is the cheapest alternative to LiveAgent?
Among paid plans, LiveChat has the lowest starting price (from $19/mo).
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.