Shortlist by what you need
Start here if you know why you are leaving Tidio.
Want the closest match?
CrispMost similar to Tidio in what it does, its category and its price.
Visit (opens Crisp in a new tab)Need a free plan?
Help ScoutHas a free plan, rated 4.5 out of 5.
Visit (opens Help Scout in a new tab)Want the lowest price?
GorgiasFrom $10/mo, the lowest starting price here.
Visit (opens Gorgias in a new tab)Want the best rated?
ChatbaseRated 4.2 out of 5 in our review, against 4.3 for Tidio.
Visit (opens Chatbase in a new tab)
At a glance
Green means better than Tidio, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 TidioBaseline | 4.3 | Free | Yes | Live chat and AI support built for small business budgets | |
| Crisp | 4.4+0.1 | $45/mo | Yes | A multichannel messaging inbox, not just an enterprise AI agent | vs Tidio |
| Chatbase | 4.2−0.1 | $19/mo | Yes | The accessible, self-serve option in a category full of enterprise sales calls | vs Tidio |
 Whelp | 4.1−0.2 | $29/mo | Yes | Customer support platform that pairs AI agents trained on your FAQs, policies and catalog with one inbox for WhatsApp, web chat, SMS, email, Instagram, Messenger and Telegram. | vs Tidio |
| Help Scout | 4.5+0.2 | $25/mo | Yes | A shared inbox designed to feel like email, not enterprise ticketing | vs Tidio |
| Gorgias | 4.4+0.1 | $10/mo | No | Built for Shopify stores, ties support directly to revenue | vs Tidio |
 Dante AI | 3.9−0.4 | $40/mo | Yes | No-code AI chatbot and voice agent builder trained on a business's own content. | vs Tidio |
 DigitalGenius | 4.2−0.1 | Not listed | No | Built specifically for e-commerce, order tracking to damage claims | vs Tidio |
 Molin AI | 3.8−0.5 | $19/mo | Yes | Customer support agent for online shops that also handles product questions and upsells. | vs Tidio |
The alternatives in detail
In order of how closely each one matches Tidio.
Crisp
4.4$45/mo
vs Tidio+0.1
A multichannel messaging inbox, not just an enterprise AI agent.
- Multichannel shared team inbox (chat, email, and more)
- AI chatbot automation alongside human agent handoff
- Genuinely published, self-serve pricing
Published, accessible pricing unlike most enterprise-only competitors
Less specialized in pure AI resolution than dedicated enterprise agent platforms
Chatbase
4.2$19/mo
vs Tidio−0.1
The accessible, self-serve option in a category full of enterprise sales calls.
- Fully self-serve, no enterprise sales process required
- Trains a chatbot on a business's own website and documents
- Embeddable widget for any website
Genuinely accessible without an enterprise sales cycle
Less sophisticated than enterprise platforms built for complex, high-volume support
Whelp
4.1$29/mo
vs Tidio−0.2
Customer support platform that pairs AI agents trained on your FAQs, policies and catalog with one inbox for WhatsApp, web chat, SMS, email, Instagram, Messenger and Telegram.
- AI Agents trained on FAQs, policies and catalog
- Order and booking lookups inside conversations
- Unified inbox for WhatsApp, chat, SMS, email and social
Free plan with unlimited conversations for one seat
AI Agents start at the $79 per seat plan
Help Scout
4.5$25/mo
vs Tidio+0.2
A shared inbox designed to feel like email, not enterprise ticketing.
- Shared inbox designed to feel like personal email
- No visible ticket numbers shown to customers
- AI-drafted reply suggestions and conversation summaries
Genuinely lighter-weight and easier to adopt than enterprise ticketing platforms
Less suited to very high-volume or highly complex enterprise support operations
Gorgias
4.4$10/mo
vs Tidio+0.1
Built for Shopify stores, ties support directly to revenue.
- Deep native Shopify, BigCommerce, and Magento integration
- Revenue attribution tied to individual support conversations
- AI automation for common order and product questions
Revenue attribution connects support directly to sales impact
No free tier to test before committing
Dante AI
3.9$40/mo
vs Tidio−0.4
No-code AI chatbot and voice agent builder trained on a business's own content.
- Chatbot training from a URL, PDF, or document set in under a minute
- Voice agent and digital persona support alongside text chat
- Deployment across web widget, WhatsApp, Slack, Microsoft Teams, and API
Fast setup from existing content without a developer or integration project
Free plan's response cap (roughly 22/day) is thin for anything beyond a small test site
DigitalGenius
4.2Not listed
vs Tidio−0.1
Built specifically for e-commerce, order tracking to damage claims.
- Pre-built "Genius Flows" for common e-commerce scenarios
- Image recognition for damage claim processing
- Order tracking, returns, and subscription management automation
Deep e-commerce-specific specialization, not a generic horizontal tool
No free tier or transparent self-serve pricing
Molin AI
3.8$19/mo
vs Tidio−0.5
Customer support agent for online shops that also handles product questions and upsells.
- Round-the-clock customer support for shops
- Product discovery and search assistance
- Proactive engagement with shoppers
Handles support and product questions in one place
Answers depend entirely on the quality of catalogue data
FAQ
Questions people ask
Is Tidio free?
Tidio has a free plan.
What is the best free alternative to Tidio?
Help Scout is the highest-rated alternative here with a free plan (4.5 out of 5). Other free options: Crisp, Chatbase, Whelp.
What is the cheapest alternative to Tidio?
Among paid plans, Gorgias has the lowest starting price (from $10/mo). If you need it free, start with Help Scout.
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.