Molin answers customer questions for e-commerce shops around the clock, covering the ordinary support load and extending into product discovery: helping a shopper find the right item and suggesting related ones rather than only resolving problems.
That combination fits how small retail support actually works. The same inbox carries “where is my order” and “will this fit a 40mm strap”, and the second is a sales conversation that happens to arrive through a support channel.
Pricing is published, with a free plan and paid tiers from $19. Answers about stock, delivery and specifications are only as good as the catalogue data behind them, and an agent that upsells confidently while being wrong about a product costs more than it earns.
