Gorgias vs Tidio

• Lower starting price

  Not comparable

  Not comparable: Tidio does not list a price

• Free plan

  Tidio

  Only Tidio has one

• Higher rating

  Gorgias

  4.4 against 4.3

• Same job?

  Yes

  Both are Customer Support tools

Compared on	Gorgias	Tidio
Our rating	4.4Better	4.3
Starts at	$10/mo	Free
Free plan	No	YesBetter
Category	Customer Support	Customer Support
Plans	Starter$10/mo Basic$60/mo Pro$360/mo	FreeFree Starter$29/mo Growth$59/mo
Key features	Deep native Shopify, BigCommerce, and Magento integration Revenue attribution tied to individual support conversations AI automation for common order and product questions Full multichannel helpdesk inbox No self-serve free tier	Live chat, shared inbox, and Lyro AI chatbot in one platform Genuinely published, self-serve pricing E-commerce-specific features like order status lookups Free tier for basic use Fast setup without an enterprise implementation project
Pros	Revenue attribution connects support directly to sales impact Deep, native e-commerce platform integrations Strong, established position specifically among Shopify merchants	Accessible, transparent pricing unlike most enterprise-only competitors Fast setup without a lengthy implementation process E-commerce features suit small online store needs directly
Cons	No free tier to test before committing E-commerce-specific focus makes it a poor fit outside retail Pricing scales with ticket volume, worth modeling for high-volume stores	Less suited to large-scale enterprise support volume Fewer advanced workflow and compliance features than enterprise platforms AI capabilities are less sophisticated than purpose-built enterprise agent platforms
Company	Gorgias, founded 2015	Tidio Ltd., founded 2013

Prices come from each vendor's pricing page, last checked 20260629. Check the vendor before you buy.