Gorgias vs LivePerson (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: LivePerson does not list a price
Free plan
Tie
Neither has one
Higher rating
Gorgias
4.4 against 4.3
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Gorgias	LivePerson
Our rating	4.4Better	4.3
Starts at	$10/mo	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	Starter$10/mo Basic$60/mo Pro$360/mo	See pricing
Key features	Deep native Shopify, BigCommerce, and Magento integration Revenue attribution tied to individual support conversations AI automation for common order and product questions Full multichannel helpdesk inbox No self-serve free tier	Syntrix simulates thousands of conversations to validate agents before deployment Revenue attribution tied directly to individual conversations Handles over a billion messages a month at enterprise scale Open integration with a customer's own choice of LLM Omnichannel messaging and voice orchestration
Pros	Revenue attribution connects support directly to sales impact Deep, native e-commerce platform integrations Strong, established position specifically among Shopify merchants	Pre-deployment simulation catches failure modes before real customers do Revenue-attribution focus suits commerce-driven conversations specifically Longest operating history in this category, since 1995
Cons	No free tier to test before committing E-commerce-specific focus makes it a poor fit outside retail Pricing scales with ticket volume, worth modeling for high-volume stores	Pricing isn't published, requires a sales conversation Massive message-volume scale exceeds what a small team needs Revenue-attribution focus matters less for pure support, non-commerce use cases
Company	Gorgias, founded 2015	LivePerson, Inc., founded 1995

Prices come from each vendor's pricing page, last checked 20260714. Check the vendor before you buy.

FAQ

Questions people ask

Is Gorgias better than LivePerson?

In our reviews Gorgias scores 4.4 and LivePerson scores 4.3. The better pick depends on the job. Gorgias: Built for Shopify stores, ties support directly to revenue. LivePerson: Simulates thousands of conversations to validate an agent before it goes live.

Which is cheaper, Gorgias or LivePerson?

Gorgias: from $10/mo. LivePerson: see pricing.

Do Gorgias and LivePerson have free plans?

Neither lists a free plan.

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