Shortlist by what you need
Start here if you know why you are leaving LivePerson.
Want the closest match?
Genesys Cloud CXMost similar to LivePerson in what it does, its category and its price.
Visit (opens Genesys Cloud CX in a new tab)Need a free plan?
RasaHas a free plan, rated 4.3 out of 5. LivePerson has none.
Visit (opens Rasa in a new tab)Want the lowest price?
GorgiasFrom $10/mo, the lowest starting price here.
Visit (opens Gorgias in a new tab)Want the best rated?
ParloaRated 4.4 out of 5 in our review, against 4.3 for LivePerson.
Visit (opens Parloa in a new tab)
At a glance
Green means better than LivePerson, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 LivePersonBaseline | 4.3 | Not listed | No | Simulates thousands of conversations to validate an agent before it goes live | |
| Genesys Cloud CX | 4.3Same | $75/mo | No | Unifies customer and employee experience, with pricing tiers published openly | vs LivePerson |
| Gorgias | 4.4+0.1 | $10/mo | No | Built for Shopify stores, ties support directly to revenue | vs LivePerson |
 PolyAI | 4.3Same | Not listed | No | A proprietary voice model trained on over a billion enterprise calls | vs LivePerson |
 Maven AGI | 4.3Same | Not listed | No | Aspirational naming aside, a comprehensively compliance-certified support platform | vs LivePerson |
 Engageware | 4.2−0.1 | Not listed | No | AI customer engagement platform for banks, telecoms and other regulated industries, built around the Aivo Suite: AgentBot conversational AI, voice AI, governed AI customer agents, appointment scheduling and knowledge management. | vs LivePerson |
| Parloa | 4.4+0.1 | Not listed | No | A German platform managing the full AI agent lifecycle, not just calls | vs LivePerson |
 Retell AI | 4.2−0.1 | Free | YesLivePerson has none | Phone-call AI agents at roughly 600 milliseconds of latency | vs LivePerson |
| Rasa | 4.3Same | Free | YesLivePerson has none | Full visibility into agent reasoning, with no single LLM you're locked into | vs LivePerson |
The alternatives in detail
In order of how closely each one matches LivePerson.
Genesys Cloud CX
4.3$75/mo
vs LivePersonSame
Unifies customer and employee experience, with pricing tiers published openly.
- Unifies customer experience and employee/workforce management in one platform
- Four published pricing tiers, not sales-negotiated-only
- AI-powered routing, virtual agents, and copilots built in
Published pricing tiers, unusual transparency for this category
Among the higher prices in this category at the top tiers
Gorgias
4.4$10/mo
vs LivePerson+0.1
Built for Shopify stores, ties support directly to revenue.
- Deep native Shopify, BigCommerce, and Magento integration
- Revenue attribution tied to individual support conversations
- AI automation for common order and product questions
Revenue attribution connects support directly to sales impact
No free tier to test before committing
PolyAI
4.3Not listed
vs LivePersonSame
A proprietary voice model trained on over a billion enterprise calls.
- Proprietary Raven model trained on 1 billion-plus enterprise conversations
- No-code Agent Builder and developer SDK on one runtime
- Wide industry coverage across healthcare, retail, hospitality, and more
Purpose-built voice model trained at genuine enterprise scale
No free tier or transparent self-serve pricing
Maven AGI
4.3Not listed
vs LivePersonSame
Aspirational naming aside, a comprehensively compliance-certified support platform.
- Single AI agent consistent across voice, chat, email, and internal tools
- Knowledge Graph with automated accuracy quality checks
- Broad compliance certification set (SOC 2, ISO 27001, HIPAA, PCI-DSS, GDPR)
Unusually broad set of security and compliance certifications
No free tier or transparent self-serve pricing
Engageware
4.2Not listed
vs LivePerson−0.1
AI customer engagement platform for banks, telecoms and other regulated industries, built around the Aivo Suite: AgentBot conversational AI, voice AI, governed AI customer agents, appointment scheduling and knowledge management.
- AgentBot conversational AI for customer chat
- AI voice experiences and human handoff
- Governed AI customer agents with guardrails and audit trails
Built for compliance-heavy industries
No published pricing
Parloa
4.4Not listed
vs LivePerson+0.1
A German platform managing the full AI agent lifecycle, not just calls.
- Real-time multilingual translation at reported 97% accuracy
- Full agent lifecycle: design, test, scale, and optimize
- DORA compliance for EU financial services regulation
Strong multilingual capability suits companies serving many markets
No free tier or transparent self-serve pricing
Retell AI
4.2Free
vs LivePerson−0.1Free plan
Phone-call AI agents at roughly 600 milliseconds of latency.
- Roughly 600ms latency tuned specifically for phone conversations
- Real-time function calling for bookings and payment processing
- Batch outbound calling campaigns with branded caller ID
Notably fast response latency suited specifically to phone conversations
Per-minute pricing adds up at high call volume without careful budgeting
Rasa
4.3Free
vs LivePersonSameFree plan
Full visibility into agent reasoning, with no single LLM you're locked into.
- Full access to prompts, policies, and underlying codebase, no black box
- CALM dialogue management blending LLM flexibility with deterministic logic
- On-premises, private-cloud, and air-gapped offline deployment options
Full visibility into agent reasoning, genuinely inspectable rather than a black box
Growth-tier pricing requires a real budget for production scale
FAQ
Questions people ask
Is LivePerson free?
LivePerson does not list a free plan. Check its pricing page for current plans.
What is the best free alternative to LivePerson?
Rasa is the highest-rated alternative here with a free plan (4.3 out of 5). Other free options: Retell AI.
What is the cheapest alternative to LivePerson?
Among paid plans, Gorgias has the lowest starting price (from $10/mo). If you need it free, start with Rasa.
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.