List your tool

Head to head · 2026

Crisp vs Gorgias

Pricing, free plans, ratings, features, pros and cons, side by side. Where one comes out ahead, we mark it.

Crisp

A multichannel messaging inbox, not just an enterprise AI agent

4.4$45/mo

Visit Crisp (opens Crisp in a new tab)

Gorgias

Built for Shopify stores, ties support directly to revenue

4.4$10/mo

Visit Gorgias (opens Gorgias in a new tab)

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

  • Lower starting price

    Gorgias

    From $10/mo against from $45/mo

  • Free plan

    Crisp

    Only Crisp has one

  • Higher rating

    Tie

    4.4 against 4.4

  • Same job?

    Yes

    Both are Customer Support tools

Side by side

Compared onCrispGorgias
Our rating4.44.4
Starts at$45/mo$10/moBetter
Free planYesBetterNo
CategoryCustomer SupportCustomer Support
Plans
  • Free$0
  • Mini$45/mo per workspace
  • Essentials$95/mo per workspace
  • Plus$295/mo per workspace
  • EnterpriseQuote only
  • Starter$10/mo
  • Basic$60/mo
  • Pro$360/mo
Key features
  • Multichannel shared team inbox (chat, email, and more)
  • AI chatbot automation alongside human agent handoff
  • Genuinely published, self-serve pricing
  • Free tier for basic use
  • Built for small and mid-sized business teams
  • Deep native Shopify, BigCommerce, and Magento integration
  • Revenue attribution tied to individual support conversations
  • AI automation for common order and product questions
  • Full multichannel helpdesk inbox
  • No self-serve free tier
Pros
  • Published, accessible pricing unlike most enterprise-only competitors
  • Combines a full team inbox with AI automation in one tool
  • Free tier available to start immediately
  • Revenue attribution connects support directly to sales impact
  • Deep, native e-commerce platform integrations
  • Strong, established position specifically among Shopify merchants
Cons
  • Less specialized in pure AI resolution than dedicated enterprise agent platforms
  • Higher-volume enterprise needs may outgrow its feature set
  • AI automation is one part of a broader tool rather than the primary focus
  • No free tier to test before committing
  • E-commerce-specific focus makes it a poor fit outside retail
  • Pricing scales with ticket volume, worth modeling for high-volume stores
CompanyCrisp IM SAS, founded 2015Gorgias, founded 2015

Prices come from each vendor's pricing page, last checked 20260629. Check the vendor before you buy.

FAQ

Questions people ask

Is Crisp better than Gorgias?

In our reviews Crisp scores 4.4 and Gorgias scores 4.4. The better pick depends on the job. Crisp: A multichannel messaging inbox, not just an enterprise AI agent. Gorgias: Built for Shopify stores, ties support directly to revenue.

Which is cheaper, Crisp or Gorgias?

Gorgias has the lower starting price: from $45/mo for Crisp and from $10/mo for Gorgias.

Do Crisp and Gorgias have free plans?

Only Crisp has a free plan.

More comparisons

Crisp compared with

All Crisp alternatives

Gorgias compared with

All Gorgias alternatives