Gorgias vs Yuma AI (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Yuma AI does not list a price
Free plan
Tie
Neither has one
Higher rating
Gorgias
4.4 against 4.1
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Gorgias	Yuma AI
Our rating	4.4Better	4.1
Starts at	$10/mo	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	Starter$10/mo Basic$60/mo Pro$360/mo	See pricing
Key features	Deep native Shopify, BigCommerce, and Magento integration Revenue attribution tied to individual support conversations AI automation for common order and product questions Full multichannel helpdesk inbox No self-serve free tier	Support AI for WISMO, returns, refunds and exchanges Sales AI for pre-purchase questions and recommendations Social AI for Instagram and Facebook DMs Chat AI for the storefront Integrates with existing helpdesk and ecommerce platforms
Pros	Revenue attribution connects support directly to sales impact Deep, native e-commerce platform integrations Strong, established position specifically among Shopify merchants	Takes the action rather than drafting a reply about it Works inside the helpdesk you already run Billing tied to tickets actually resolved
Cons	No free tier to test before committing E-commerce-specific focus makes it a poor fit outside retail Pricing scales with ticket volume, worth modeling for high-volume stores	No published rate for resolved tickets Agents able to issue refunds need deliberate spending limits Resolution-based billing depends on a definition the vendor controls
Company	Gorgias, founded 2015	Yuma AI

Prices come from each vendor's pricing page, last checked 20260814. Check the vendor before you buy.

FAQ

Questions people ask

Is Gorgias better than Yuma AI?

In our reviews Gorgias scores 4.4 and Yuma AI scores 4.1. The better pick depends on the job. Gorgias: Built for Shopify stores, ties support directly to revenue. Yuma AI: Ecommerce support agents that process the refund rather than drafting a reply about it.

Which is cheaper, Gorgias or Yuma AI?

Gorgias: from $10/mo. Yuma AI: see pricing.

Do Gorgias and Yuma AI have free plans?

Neither lists a free plan.

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