AptEdge leverages generative AI to transform customer care by consolidating scattered knowledge systems and product context, helping B2B technical support teams resolve customer issues faster and more accurately than searching across disconnected tools manually.
AI-powered knowledge retrieval gives agents instant access to relevant information, reducing resolution times directly. Support can be embedded within an application, surfacing relevant knowledge based on product context and seamlessly connecting customers to help when they need it. The platform connects siloed tools, predicts answers, and improves deflection and agent response through continuous learning, integrating with Microsoft Teams, Slack, Notion, and Jira.
AptEdge targets B2B technical support teams dealing with complex software support issues, reporting a 40% reduction in resolution time. Pricing is subscription-based, scaling with agent count and integration complexity, with custom enterprise packages available.
