PandaChat is an AI-powered customer support platform built for mid-market ecommerce and service teams, consolidating live chat, email, social media, and voice channels into a single inbox. The product comes from PC7 d.o.o., a software company based in Ljubljana, Slovenia, led by CEO Dr. Primož Cigoj alongside Urban Rupnik and Mitja Kravos; PandaChat launched in July 2023 and the company reports it has since processed over one million customer messages.
The platform connects to a business's existing systems and data sources, letting teams upload PDFs, spreadsheets, images, or website URLs to build a knowledge base the AI reasons over when answering questions about orders, shipments, returns, stock, and policy. Routine questions get resolved automatically while complex cases escalate to a human agent, and native integrations cover Slack, Microsoft Teams, Salesforce, and Jira alongside a dedicated Shopware support module.
PandaChat suits ecommerce operations teams in the DACH and Adria regions that need multilingual, always-on support without adding headcount. A free tier covers basic use, with paid plans starting at $29 per month and a 14-day trial for premium features; setup is designed to take 10 to 15 minutes without coding.
