List your tool
Freemium

PandaChat

AI customer support platform that unifies live chat, email, social media, and phone into one dashboard for ecommerce teams.

3.9 Customer Support
3.9 Good 3.9
Free tier lets small teams start without upfront cost Regional focus on DACH/Adria ecommerce means less depth for other markets
Reviewed by Challenging Voice Editorial · Updated Jul 2026 How we rate
PricingFrom $29/mo
Free planYes
CompanyPC7 d.o.o.
PlatformsAPI, Web
CategoryCustomer Support
Founded2023
Last reviewedJul 2026

Is this your tool?

  • Claim this listing. Sign in with an email at pandachat.ai to manage it. Claim PandaChat
  • Get into the top 5 of Customer Support. 5 of 5 spots open, from $159/month. See positions
  • Something out of date? Owners can request edits from My listings; anyone can tell us.
Ask AI about PandaChat ChatGPT Claude Perplexity

Overview

PandaChat is an AI-powered customer support platform built for mid-market ecommerce and service teams, consolidating live chat, email, social media, and voice channels into a single inbox. The product comes from PC7 d.o.o., a software company based in Ljubljana, Slovenia, led by CEO Dr. Primož Cigoj alongside Urban Rupnik and Mitja Kravos; PandaChat launched in July 2023 and the company reports it has since processed over one million customer messages.

The platform connects to a business's existing systems and data sources, letting teams upload PDFs, spreadsheets, images, or website URLs to build a knowledge base the AI reasons over when answering questions about orders, shipments, returns, stock, and policy. Routine questions get resolved automatically while complex cases escalate to a human agent, and native integrations cover Slack, Microsoft Teams, Salesforce, and Jira alongside a dedicated Shopware support module.

PandaChat suits ecommerce operations teams in the DACH and Adria regions that need multilingual, always-on support without adding headcount. A free tier covers basic use, with paid plans starting at $29 per month and a 14-day trial for premium features; setup is designed to take 10 to 15 minutes without coding.

Key features

  • Unified inbox spanning live chat, email, social media, and phone
  • Knowledge base built from uploaded documents or crawled website content
  • Automatic resolution of routine questions with human escalation for complex cases
  • REST API and native integrations with Slack, Teams, Salesforce, and Jira
  • Dedicated Shopware support module for ecommerce sellers
  • Multilingual response handling across support channels

Screenshots & demo

Demo video

Screenshots

PandaChat screenshot 1

Pricing

PandaChat has a free plan, and paid plans start at $29/mo.

  • Pricing modelFreemium
  • Starting priceFrom $29/mo
  • Free planYes
Visit PandaChat

Pricing is provided as a guide. Check the official site for the latest plans.

Is PandaChat expensive?

PandaChat starts at $29, which is 15% below the Customer Support median of $34 a month across the 61 priced tools we list in that category.

The cheapest paid option in Customer Support starts at $0.99 and the most expensive at $4,167.

21% of Customer Support tools in the directory offer a free tier, and this is one of them.

Compared against every priced listing in Customer Support, recalculated as the catalogue changes. Method and the full market breakdown are in our AI tool pricing study.

Pros & cons

Pros

  • Free tier lets small teams start without upfront cost
  • Setup connects to existing business systems in minutes, not weeks
  • Covers chat, email, social, and voice from one dashboard
  • Won industry recognition including an SDC Award for AI/Machine Learning Innovation

Cons

  • Regional focus on DACH/Adria ecommerce means less depth for other markets
  • Pricing beyond the entry tier is disclosed only through a sales call
  • Smaller team (11-50 employees) than enterprise support platform competitors
  • Public track record is thin outside of company-published figures

How it compares

ToolRatingFreeFromBest known for
PandaChat (this tool)3.9Yes$29/moUnified inbox spanning live chat, email, social media, and phone
Watermelon3.7No—AI agent for routine service questions
Whelp4.1Yes$29/moAI Agents trained on FAQs, policies and catalog
Crisp4.4Yes$45/moMultichannel shared team inbox (chat, email, and more)

Alternatives to PandaChat

4 tools matched to PandaChat on what they do, their category and their price.

Watermelon

3.7

Customer service AI agent that answers order, return and delivery questions across chat, email, WhatsApp and Instagram from one inbox.

Contact for Pricing Customer Support
View details Visit

Whelp

4.1

Customer support platform that pairs AI agents trained on your FAQs, policies and catalog with one inbox for WhatsApp, web chat, SMS, email, Instagram, Messenger and Telegram.

Freemium Customer Support
View details Visit

Octocom

4.1

AI customer support platform for ecommerce brands whose agents work around the clock across chat, voice, email and social, completing tasks like refunds, returns and address changes from 200+ pre-built actions.

Free Trial Customer Support
View details Visit
Compare all PandaChat alternatives →

Head to head: PandaChat vs Watermelon · PandaChat vs Whelp · PandaChat vs Crisp · PandaChat vs Octocom

Frequently asked questions

What is PandaChat?
PandaChat is an AI-powered customer support platform built for mid-market ecommerce and service teams, consolidating live chat, email, social media, and voice channels into a single inbox.
Is PandaChat free?
Yes, PandaChat offers a free plan. Paid plans unlock more features and higher usage limits, starting at $29/month.
How much does PandaChat cost?
PandaChat starts at $29 per month. See the pricing plans above for full details.
What are the best PandaChat alternatives?
The closest matches in the directory are Watermelon, Whelp, and Crisp, compared side by side above.

Reviews

3.9 Editorial rating No reviews yet

Write a review

More tools like PandaChat

DocsBot

3.9

Trains on 38+ content sources and deploys across 7,000+ apps via Zapier – now with voice-agent support and deep research combining your knowledge base with live web search.

Freemium Customer Support
View details Visit