Crisp vs PandaChat (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
PandaChat
From $29/mo against from $45/mo
Free plan
Tie
Both have one
Higher rating
Crisp
4.4 against 3.9
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Crisp	PandaChat
Our rating	4.4Better	3.9
Starts at	$45/mo	$29/moBetter
Free plan	Yes	Yes
Category	Customer Support	Customer Support
Plans	Free$0 Mini$45/mo per workspace Essentials$95/mo per workspace Plus$295/mo per workspace EnterpriseQuote only	From $29/mo
Key features	Multichannel shared team inbox (chat, email, and more) AI chatbot automation alongside human agent handoff Genuinely published, self-serve pricing Free tier for basic use Built for small and mid-sized business teams	Unified inbox spanning live chat, email, social media, and phone Knowledge base built from uploaded documents or crawled website content Automatic resolution of routine questions with human escalation for complex cases REST API and native integrations with Slack, Teams, Salesforce, and Jira Dedicated Shopware support module for ecommerce sellers
Pros	Published, accessible pricing unlike most enterprise-only competitors Combines a full team inbox with AI automation in one tool Free tier available to start immediately	Free tier lets small teams start without upfront cost Setup connects to existing business systems in minutes, not weeks Covers chat, email, social, and voice from one dashboard
Cons	Less specialized in pure AI resolution than dedicated enterprise agent platforms Higher-volume enterprise needs may outgrow its feature set AI automation is one part of a broader tool rather than the primary focus	Regional focus on DACH/Adria ecommerce means less depth for other markets Pricing beyond the entry tier is disclosed only through a sales call Smaller team (11-50 employees) than enterprise support platform competitors
Company	Crisp IM SAS, founded 2015	PC7 d.o.o., founded 2023

Prices come from each vendor's pricing page, last checked 20260718. Check the vendor before you buy.

FAQ

Questions people ask

Is Crisp better than PandaChat?

In our reviews Crisp scores 4.4 and PandaChat scores 3.9. The better pick depends on the job. Crisp: A multichannel messaging inbox, not just an enterprise AI agent. PandaChat: AI customer support platform that unifies live chat, email, social media, and phone into one dashboard for ecommerce teams.

Which is cheaper, Crisp or PandaChat?

PandaChat has the lower starting price: from $45/mo for Crisp and from $29/mo for PandaChat.

Do Crisp and PandaChat have free plans?

Yes, both have a free plan.

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