Jotform AI Agents is a conversational AI product launched on February 25, 2025 by Jotform, the online form-building company founded in 2006 by Aytekin Tank and bootstrapped from Turkey before relocating its headquarters to San Francisco. Jotform built AI Agents on top of its existing form and workflow infrastructure rather than as a standalone product, giving it access to the data collection tooling Jotform customers already use.
Each agent runs on OpenAI's GPT-4 in a hosted cloud environment and deploys across phone, web chat widget, WhatsApp, Messenger, SMS, and physical kiosks from a single build, with more than 7,000 templates covering use cases from appointment scheduling to order status lookups. A concrete technical detail: agents can pull from a knowledge base of up to 10 million characters on the top tier and connect to external tools like Google Calendar and Slack for actions beyond answering questions.
The product suits businesses, nonprofits, and institutions that need multi-channel customer service coverage without hiring a round-the-clock support team. Jotform AI Agents runs freemium: the free tier includes 5 agents and 100 monthly conversations, and paid plans move from Bronze at $34 per month (1,000 conversations, 2M-character knowledge base) through Silver at $39 per month up to Gold at $99 per month for 10,000 conversations, with a custom Enterprise tier above that.
