Hostcomm is a UK contact-center technology company that added AI voice, chat, and email agents to its existing cloud communications platform. Founder Chris Key started the company in 2004 in Ottery St. Mary, Devon, after years in UK telecoms infrastructure, building it into a hosted contact-center provider trusted by BT, Scottish Power, and HMRC before adding its AI agent layer.
The AI agents run with adjustable autonomy and long-term memory, using GraphRAG and vector storage to recall past conversations and prior solutions across voice, chat, email, and SMS. Hostcomm reports a 90% first-contact resolution rate for common inquiries and pairs the agents with a cloud predictive dialer and PCI DSS-compliant payment IVR already built into its infrastructure.
It fits contact centers and mid-size businesses that need AI agents wired into an existing telephony and CRM stack rather than a standalone chatbot widget. Pricing is published per channel: AI Chat Agent at $39/month, AI Email Agent at $59/month, and AI Voice Agent at $299/month, with custom Enterprise plans and a 14-day money-back guarantee on paid tiers.
