Paid

DevRev

Name: DevRev
Price: 59.99 USD
Author: Challenging Voice

Unifies customer support tickets with engineering issue tracking so product teams see support and dev work in one shared system.

4.2 Customer Support

4.2 Very good 4.2

Bottom line: DevRev is a strong customer support tool, best known for shared data layer linking support tickets directly to engineering issues. Paid from $59.99/mo.

Directly links customer tickets to the engineering work that resolves them, cutting handoff friction Pricing is credit-based and usage-dependent, making monthly costs harder to predict upfront

Reviewed by Challenging Voice Editorial · Updated Jul 2026 How we rate

PricingFrom $59.99/mo

Free planNo

CompanyDevRev

PlatformsAPI, Web

Best forCustomer Support

Founded2020

Visits1

Last reviewedJul 2026

UpdatedJul 2026

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Overview

DevRev is a SaaS company founded in October 2020 by Dheeraj Pandey, former CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix. The company raised over $85 million in what was reported as the largest seed round in Silicon Valley history at the time, later adding a $100.8 million Series A at a $1.15 billion valuation in August 2024.

The platform's core idea is a shared data layer connecting support tickets directly to engineering work items, so a customer complaint and the code fix addressing it live in the same system instead of two disconnected tools. DevRev has since layered AI agents on top, including AI-driven ticket deflection and an internal conversational interface for querying organizational data across support, product, and engineering.

DevRev targets SaaS and technology companies that want support and product-development data unified rather than siloed between a helpdesk and an issue tracker. Pricing is usage- and seat-based rather than a flat published rate; the Support Pro tier runs $59.99 per user per month, with credit-based AI usage layered on top and custom Enterprise contracts for larger deployments.

Key features

Shared data layer linking support tickets directly to engineering issues
AI-driven ticket deflection to resolve routine customer questions automatically
Native conversational interface for querying support, product, and engineering data
Agent Studio for building custom AI agents without writing code
Connector marketplace for pulling in data from external tools
Credit-based AI consumption model layered on top of seat pricing

Screenshots & demo

Demo video

Screenshots

Pricing

DevRev is a paid tool, with plans that start at $59.99/mo.

Pricing modelPaid
Starting priceFrom $59.99/mo
Free planNo

Visit DevRev

Pricing is provided as a guide. Check the official site for the latest plans.

Pros & cons

Pros

Directly links customer tickets to the engineering work that resolves them, cutting handoff friction
Backed by experienced founders (ex-Nutanix CEO and SVP) with substantial funding behind execution
Agent Studio allows building custom automation without a developer on every project
Connector marketplace reduces the need for custom integration work

Cons

Pricing is credit-based and usage-dependent, making monthly costs harder to predict upfront
$59.99 per user per month (Support Pro) plus AI credits puts total cost above most single-purpose helpdesk tools
Combining support and dev-tracking in one system means a learning curve for teams used to separate tools
No self-serve free tier for the core Support product

How it compares

Tool	Rating	Free	From	Best known for
DevRev (this tool)	4.2	No	$59.99/mo	Shared data layer linking support tickets directly to engineering issues
LivePerson	4.3	No	—	Syntrix simulates thousands of conversations to validate agents before deployment
Chatbase	3.5	Yes	$19/mo	Fully self-serve, no enterprise sales process required
Decagon	4.6	No	—	AI agents built for high-volume consumer brand support

Our verdict

4.2 / 5 4.2

DevRev is a strong customer support tool, best known for shared data layer linking support tickets directly to engineering issues. Paid plans start at $59.99/mo.

What makes it different: DevRev stands out for shared data layer linking support tickets directly to engineering issues.

How we score it

Overall 4.2

Value for money 3.5

Feature depth 4.9

Popularity 3.7

Best for ProfessionalsTeamsCreatorsCurious learners

Frequently asked questions

What is DevRev?

DevRev is a customer support tool listed in the Challenging Voice directory. Unifies customer support tickets with engineering issue tracking so product teams see support and dev work in one shared system.

Is DevRev free?

DevRev does not offer a free plan; paid pricing starts at $59.99 per month.

How much does DevRev cost?

DevRev starts at $59.99 per month. See the pricing plans above for full details.

What are the best DevRev alternatives?

Popular alternatives to DevRev include Goodcall, 247.ai, and CoSupport AI. Browse them all in the Customer Support category.

Is DevRev any good?

DevRev scores 4.2 out of 5 based on our editorial review.