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DevRev

Unifies customer support tickets with engineering issue tracking so product teams see support and dev work in one shared system.

4.2 Customer Support
4.2 Very good 4.2
Directly links customer tickets to the engineering work that resolves them, cutting handoff friction Pricing is credit-based and usage-dependent, making monthly costs harder to predict upfront
Reviewed by Challenging Voice Editorial · Updated Jul 2026 How we rate
PricingFrom $59.99/mo
Free planNo
CompanyDevRev
PlatformsAPI, Web
CategoryCustomer Support
Founded2020
Visits43
Last reviewedJul 2026
UpdatedJul 2026
Ask AI about DevRev ChatGPT Claude Perplexity

Overview

DevRev is a SaaS company founded in October 2020 by Dheeraj Pandey, former CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix. The company raised over $85 million in what was reported as the largest seed round in Silicon Valley history at the time, later adding a $100.8 million Series A at a $1.15 billion valuation in August 2024.

The platform's core idea is a shared data layer connecting support tickets directly to engineering work items, so a customer complaint and the code fix addressing it live in the same system instead of two disconnected tools. DevRev has since layered AI agents on top, including AI-driven ticket deflection and an internal conversational interface for querying organizational data across support, product, and engineering.

DevRev targets SaaS and technology companies that want support and product-development data unified rather than siloed between a helpdesk and an issue tracker. Pricing is usage- and seat-based rather than a flat published rate; the Support Pro tier runs $59.99 per user per month, with credit-based AI usage layered on top and custom Enterprise contracts for larger deployments.

Key features

  • Shared data layer linking support tickets directly to engineering issues
  • AI-driven ticket deflection to resolve routine customer questions automatically
  • Native conversational interface for querying support, product, and engineering data
  • Agent Studio for building custom AI agents without writing code
  • Connector marketplace for pulling in data from external tools
  • Credit-based AI consumption model layered on top of seat pricing

Screenshots & demo

Demo video

Screenshots

DevRev screenshot 1

Pricing

DevRev is a paid tool, with plans that start at $59.99/mo.

  • Pricing modelPaid
  • Starting priceFrom $59.99/mo
  • Free planNo
Visit DevRev

Pricing is provided as a guide. Check the official site for the latest plans.

Is DevRev expensive?

DevRev starts at $59.99, which is 76% above the Customer Support median of $34 a month across the 46 priced tools we list in that category.

The cheapest paid option in Customer Support starts at $0.99 and the most expensive at $4,167.

19% of Customer Support tools in the directory offer a free tier, which this one does not.

Compared against every priced listing in Customer Support, recalculated as the catalogue changes. Method and the full market breakdown are in our AI tool pricing study.

Pros & cons

Pros

  • Directly links customer tickets to the engineering work that resolves them, cutting handoff friction
  • Backed by experienced founders (ex-Nutanix CEO and SVP) with substantial funding behind execution
  • Agent Studio allows building custom automation without a developer on every project
  • Connector marketplace reduces the need for custom integration work

Cons

  • Pricing is credit-based and usage-dependent, making monthly costs harder to predict upfront
  • $59.99 per user per month (Support Pro) plus AI credits puts total cost above most single-purpose helpdesk tools
  • Combining support and dev-tracking in one system means a learning curve for teams used to separate tools
  • No self-serve free tier for the core Support product

How it compares

ToolRatingFreeFromBest known for
DevRev (this tool)4.2No$59.99/moShared data layer linking support tickets directly to engineering issues
Hugo3.9YesFreeTicket resolution across ten support channels
Capacity4.2No—Shared AI Knowledge Layer connecting existing systems, data, and documentation
Duckie4.2No$725/moEnd-to-end ticket resolution across Slack, Zendesk, and Intercom

Alternatives to DevRev

4 tools matched to DevRev on what they do, their category and their price.

Capacity

4.2

A unified CX automation platform that deflects support tickets, calls, and emails through one AI Knowledge Layer connecting a company's existing systems.

Contact for Pricing Customer Support
View details Visit

Frequently asked questions

What is DevRev?
DevRev is a SaaS company founded in October 2020 by Dheeraj Pandey, former CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix.
Is DevRev free?
DevRev does not offer a free plan; paid pricing starts at $59.99 per month.
How much does DevRev cost?
DevRev starts at $59.99 per month. See the pricing plans above for full details.
What are the best DevRev alternatives?
The closest matches in the directory are Hugo, Capacity, and Duckie, compared side by side above.

Reviews

4.2 No reviews yet

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