Based only on the facts in our directory. The right pick still depends on the job you need done.
Lower starting price
DevRev
From $59.99/mo against from $725/mo
Free plan
Tie
Neither has one
Higher rating
Tie
4.2 against 4.2
Same job?
Yes
Both are Customer Support tools
Side by side
Compared on
DevRev
Duckie
Our rating
4.2
4.2
Starts at
$59.99/moBetter
$725/mo
Free plan
No
No
Category
Customer Support
Customer Support
Plans
From $59.99/mo
From $725/mo
Key features
Shared data layer linking support tickets directly to engineering issues
AI-driven ticket deflection to resolve routine customer questions automatically
Native conversational interface for querying support, product, and engineering data
Agent Studio for building custom AI agents without writing code
Connector marketplace for pulling in data from external tools
End-to-end ticket resolution across Slack, Zendesk, and Intercom
Resolution Memory that reuses validated answers for repeat issues
Action automation for refunds, order tracking, and account updates
Training on existing knowledge bases including Jira, Confluence, and Sentry
SOC 2 Type II certified with GDPR- and CCPA-compliant data handling
Pros
Directly links customer tickets to the engineering work that resolves them, cutting handoff friction
Backed by experienced founders (ex-Nutanix CEO and SVP) with substantial funding behind execution
Agent Studio allows building custom automation without a developer on every project
Reports 71% ticket deflection and an 80% cut in resolution time for customers like Grid
Y Combinator-backed with a founding team focused on technical support workflows
Connects to an existing support stack instead of requiring a full platform migration
Cons
Pricing is credit-based and usage-dependent, making monthly costs harder to predict upfront
$59.99 per user per month (Support Pro) plus AI credits puts total cost above most single-purpose helpdesk tools
Combining support and dev-tracking in one system means a learning curve for teams used to separate tools
Entry price of $725/month billed yearly prices out smaller support teams
Built for B2B SaaS specifically, a narrower fit than general-purpose helpdesk AI
Annual billing commitment required to access the advertised starting rate
Company
DevRev, founded 2020
Duckie, founded 2023
Prices come from each vendor's pricing page, last checked 20260731. Check the vendor before you buy.
FAQ
Questions people ask
Is DevRev better than Duckie?
In our reviews DevRev scores 4.2 and Duckie scores 4.2. The better pick depends on the job. DevRev: Unifies customer support tickets with engineering issue tracking so product teams see support and dev work in one shared system. Duckie: AI support agent that resolves B2B SaaS tickets end-to-end across Slack, Zendesk, and Intercom.
Which is cheaper, DevRev or Duckie?
DevRev has the lower starting price: from $59.99/mo for DevRev and from $725/mo for Duckie.
DevRev
Duckie
