Based only on the facts in our directory. The right pick still depends on the job you need done.
Lower starting price
Not comparable
Not comparable: Thena does not list a price
Free plan
Tie
Neither has one
Higher rating
Tie
4.2 against 4.2
Same job?
Yes
Both are Customer Support tools
Side by side
Compared on
DevRev
Thena
Our rating
4.2
4.2
Starts at
$59.99/mo
Not listed
Free plan
No
No
Category
Customer Support
Customer Support
Plans
From $59.99/mo
See pricing
Key features
Shared data layer linking support tickets directly to engineering issues
AI-driven ticket deflection to resolve routine customer questions automatically
Native conversational interface for querying support, product, and engineering data
Agent Studio for building custom AI agents without writing code
Connector marketplace for pulling in data from external tools
AI-powered support automation built for Slack Connect
Designed for B2B SaaS support conversations, not consumer web widgets
Triage and resolution within existing Slack channels
No self-serve free tier
Built for companies whose support already happens in Slack
Pros
Directly links customer tickets to the engineering work that resolves them, cutting handoff friction
Backed by experienced founders (ex-Nutanix CEO and SVP) with substantial funding behind execution
Agent Studio allows building custom automation without a developer on every project
Genuinely native to a common B2B support workflow other tools don't address directly
Fits naturally into how many SaaS companies already communicate with clients
AI automation works within the existing Slack flow rather than requiring a new portal
Cons
Pricing is credit-based and usage-dependent, making monthly costs harder to predict upfront
$59.99 per user per month (Support Pro) plus AI credits puts total cost above most single-purpose helpdesk tools
Combining support and dev-tracking in one system means a learning curve for teams used to separate tools
No free tier or transparent self-serve pricing
Narrow fit for companies not already using Slack Connect with customers
Less useful for consumer-facing or non-Slack B2B support needs
Company
DevRev, founded 2020
Thena, founded 2022
Prices come from each vendor's pricing page, last checked 20260731. Check the vendor before you buy.
FAQ
Questions people ask
Is DevRev better than Thena?
In our reviews DevRev scores 4.2 and Thena scores 4.2. The better pick depends on the job. DevRev: Unifies customer support tickets with engineering issue tracking so product teams see support and dev work in one shared system. Thena: B2B support conducted through shared Slack channels.
DevRev
Thena
