Kayako vs Unleash (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Kayako does not list a price
Free plan
Unleash
Only Unleash has one
Higher rating
Unleash
3.8 against 3.9
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Kayako	Unleash
Our rating	3.8	3.9Better
Starts at	Not listed	Free
Free plan	No	YesBetter
Category	Customer Support	Customer Support
Plans	See pricing	Free
Key features	Kay AI Agent - triage, drafting, and continuous learning from human resolutions Measured 52% AI-resolved tickets, 87.2% deflection rate Works alongside existing help desks (Zendesk, Freshdesk, Intercom, Salesforce) Semantic search knowledge base Enterprise security (SOC 2, GDPR, SSO/SAML)	Agents that resolve issues rather than deflect tickets Actions performed in connected systems, not answers alone Aimed at service quality alongside speed and scale Enterprise service platform rather than a chat widget Free trial before commitment
Pros	Continuous learning from human resolutions improves coverage over time, not a static model Integrates with existing help desks rather than requiring a full platform switch Results are measured and quantified (before/after ticket age, CSAT), not just claimed	Resolution is the right target; deflection flatters the metric Acts in real systems rather than quoting a knowledge base Trial available to measure genuine resolution rate
Cons	No public pricing - requires booking a strategy session White-glove implementation model means less self-serve control over setup 80%-automation-in-90-days claim depends on ticket volume and complexity	Resolution depends on depth of integration with your systems Enterprise pricing not published
Company	Kayako

Prices come from each vendor's pricing page, last checked 20260824. Check the vendor before you buy.

FAQ

Questions people ask

Is Kayako better than Unleash?

In our reviews Kayako scores 3.8 and Unleash scores 3.9. The better pick depends on the job. Kayako: Kay AI Agent triages, drafts replies, and learns from every human resolution - measured at 52% AI-resolved tickets and an 87.2% deflection rate. Unleash: AI service agents that resolve issues end to end rather than deflecting them.

Which is cheaper, Kayako or Unleash?

Kayako: see pricing. Unleash: free.

Do Kayako and Unleash have free plans?

Only Unleash has a free plan.

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