Shortlist by what you need
Start here if you know why you are leaving 247.ai.
Want the closest match?
CapacityMost similar to 247.ai in what it does, its category and its price.
Visit (opens Capacity in a new tab)Want the lowest price?
Genesys Cloud CXFrom $75/mo, the lowest starting price here.
Visit (opens Genesys Cloud CX in a new tab)Want the best rated?
CognigyRated 4.5 out of 5 in our review, against 4.3 for 247.ai.
Visit (opens Cognigy in a new tab)
At a glance
Green means better than 247.ai, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 247.aiBaseline | 4.3 | Not listed | No | Enterprise customer experience platform blending conversational AI with managed contact-center operations. | |
| Capacity | 4.2−0.1 | Not listed | No | A unified CX automation platform that deflects support tickets, calls, and emails through one AI Knowledge Layer connecting a company's existing systems. | vs 247.ai |
 Talkdesk | 4.0−0.3 | $85/mo | No | Cloud contact-center platform since 2011, now layering AI agents onto tiered per-agent pricing | vs 247.ai |
 Replicant | 4.0−0.3 | Not listed | No | Autonomous voice AI built to resolve complex contact-center calls end to end, not just triage them | vs 247.ai |
| Genesys Cloud CX | 4.3Same | $75/mo | No | Unifies customer and employee experience, with pricing tiers published openly | vs 247.ai |
 Moveo.AI | 3.4−0.9 | Not listed | No | AI agents work across voice, chat, email, and WhatsApp with memory that persists across every interaction - reported 75% lower call center costs and 90% automation rates for banks and insurers. | vs 247.ai |
 Observe.AI | 4.4+0.1 | Not listed | No | AI platform that analyzes contact center calls and automates quality assurance. | vs 247.ai |
| Cognigy | 4.5+0.2 | Not listed | No | A German platform built for existing enterprise contact centers | vs 247.ai |
 Avaamo | 3.8−0.5 | Not listed | No | Enterprise contact centre AI with an AI Operator that authenticates and routes calls, plus vertical agents for healthcare and workplace support. | vs 247.ai |
The alternatives in detail
In order of how closely each one matches 247.ai.
Capacity
4.2Not listed
vs 247.ai−0.1
A unified CX automation platform that deflects support tickets, calls, and emails through one AI Knowledge Layer connecting a company's existing systems.
- Shared AI Knowledge Layer connecting existing systems, data, and documentation
- Automated ticket, call, and email deflection across channels
- Real-time agent assist during live support conversations
Long track record dating back to 2017 with 20,000+ customers
No published pricing, buyers must go through a sales quote process
Talkdesk
4.0$85/mo
vs 247.ai−0.3
Cloud contact-center platform since 2011, now layering AI agents onto tiered per-agent pricing.
- Cloud-native contact-center platform operating since 2011
- AI agents layered on top of established voice and digital channel infrastructure
- Tiered pricing from $85/agent (Digital Essentials) to $165/agent (Elite)
Long operating history gives real confidence at enterprise call volumes competitors lack
Per-agent pricing at the higher tiers adds up fast for large contact-center teams
Replicant
4.0Not listed
vs 247.ai−0.3
Autonomous voice AI built to resolve complex contact-center calls end to end, not just triage them.
- Autonomous voice AI built to resolve complex customer calls end to end
- Handles multi-step processes like account changes, not just FAQ-style triage
- Founded in 2017 with an operating history in enterprise voice AI
Resolution-first design goes beyond the triage role most voice bots are limited to
Enterprise-only contract pricing means no self-serve option to test at small scale
Genesys Cloud CX
4.3$75/mo
vs 247.aiSame
Unifies customer and employee experience, with pricing tiers published openly.
- Unifies customer experience and employee/workforce management in one platform
- Four published pricing tiers, not sales-negotiated-only
- AI-powered routing, virtual agents, and copilots built in
Published pricing tiers, unusual transparency for this category
Among the higher prices in this category at the top tiers
Moveo.AI
3.4Not listed
vs 247.ai−0.9
AI agents work across voice, chat, email, and WhatsApp with memory that persists across every interaction - reported 75% lower call center costs and 90% automation rates for banks and insurers.
- True multi-channel deployment - voice, chat, email, WhatsApp, SMS
- Persistent customer memory across interactions and teams
- Native CRM/ticketing integrations - Zendesk, Intercom, Front
Genuinely broad channel coverage, not locked to one interface
Pricing isn't public - requires a demo
Observe.AI
4.4Not listed
vs 247.ai+0.1
AI platform that analyzes contact center calls and automates quality assurance.
- Full-call-volume transcription instead of sampled manual review
- Automated quality-assurance scoring across every customer interaction
- Real-time agent coaching and performance visibility
Analyzing 100% of calls surfaces QA and compliance issues that sampling would miss
100-seat minimum and annual contracts price out smaller support teams
Cognigy
4.5Not listed
vs 247.ai+0.2
A German platform built for existing enterprise contact centers.
- Deep integration with existing contact center telephony
- Voice and chat support in one platform
- Low-code flow builder alongside newer generative AI
Integrates into existing contact center infrastructure rather than replacing it
No free tier or transparent self-serve pricing
Avaamo
3.8Not listed
vs 247.ai−0.5
Enterprise contact centre AI with an AI Operator that authenticates and routes calls, plus vertical agents for healthcare and workplace support.
- AI Operator that authenticates and routes calls
- AI agents across voice and digital channels
- Agent assist for live human agents
Handling identity before routing removes real contact centre cost
Demo-gated enterprise sale with no self-serve evaluation
FAQ
Questions people ask
Is 247.ai free?
247.ai does not list a free plan. Check its pricing page for current plans.
What is the cheapest alternative to 247.ai?
Among paid plans, Genesys Cloud CX has the lowest starting price (from $75/mo).
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.