Avaamo is a conversational AI platform for enterprise contact centres, built around an AI Operator that understands, authenticates and routes incoming calls, alongside AI agents, agent assist and an agentic platform layer.
Authentication in the routing step is the detail worth noticing. Identity verification is where a large share of contact centre handling time actually goes – the caller repeats a date of birth and a postcode to an IVR, then repeats them again to the human it transfers to. Resolving identity before routing removes a genuine cost rather than just answering questions faster.
Prebuilt vertical agents for healthcare, workplace and customer support shorten deployment against generic platforms. This is enterprise software sold through demos, so evaluate on your own call recordings rather than the vendor’s. Voice authentication also carries biometric obligations in several jurisdictions – confirm what method is used and what is retained.
