Shortlist by what you need
Start here if you know why you are leaving Avaamo.
Want the closest match?
FloatbotMost similar to Avaamo in what it does, its category and its price.
Visit (opens Floatbot in a new tab)Want the best rated?
247.aiRated 4.3 out of 5 in our review, against 3.8 for Avaamo.
Visit (opens 247.ai in a new tab)
At a glance
Green means better than Avaamo, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 AvaamoBaseline | 3.8 | Not listed | No | Enterprise contact centre AI with an AI Operator that authenticates and routes calls, plus vertical agents for healthcare and workplace support. | |
| Floatbot | 3.6−0.2 | Not listed | No | AI agents across phone, chat, text and email, with the LLM stack, RAG and speech APIs exposed rather than hidden behind a builder. | vs Avaamo |
 Replicant | 4.0+0.2 | Not listed | No | Autonomous voice AI built to resolve complex contact-center calls end to end, not just triage them | vs Avaamo |
 daisee | 3.8Same | Not listed | No | AI speech analytics for contact centres - transcribes every call and scores quality automatically, at a claimed 90%+ accuracy against a human control group. | vs Avaamo |
 Level AI | 3.8Same | Not listed | No | Contact centre platform spanning auto-QA, agent assist, coaching and virtual agents, with analytics across the whole customer journey. | vs Avaamo |
| 247.ai | 4.3+0.5 | Not listed | No | Enterprise customer experience platform blending conversational AI with managed contact-center operations. | vs Avaamo |
 Cresta | 4.3+0.5 | Not listed | No | Coaches human agents live on calls while autonomous agents resolve the rest | vs Avaamo |
 Verint | 4.1+0.3 | Not listed | No | Contact centre platform with agent copilots, quality bots and workforce management. | vs Avaamo |
 Capacity | 4.2+0.4 | Not listed | No | A unified CX automation platform that deflects support tickets, calls, and emails through one AI Knowledge Layer connecting a company's existing systems. | vs Avaamo |
The alternatives in detail
In order of how closely each one matches Avaamo.
Floatbot
3.6Not listed
vs Avaamo−0.2
AI agents across phone, chat, text and email, with the LLM stack, RAG and speech APIs exposed rather than hidden behind a builder.
- Voice and digital AI agents across phone, chat, text and email
- RAG and cognitive search exposed as named components
- Speech-to-text API
Naming the RAG and search layers invites technical scrutiny rather than deflecting it
Demo-gated pricing with no public figures
Replicant
4.0Not listed
vs Avaamo+0.2
Autonomous voice AI built to resolve complex contact-center calls end to end, not just triage them.
- Autonomous voice AI built to resolve complex customer calls end to end
- Handles multi-step processes like account changes, not just FAQ-style triage
- Founded in 2017 with an operating history in enterprise voice AI
Resolution-first design goes beyond the triage role most voice bots are limited to
Enterprise-only contract pricing means no self-serve option to test at small scale
daisee
3.8Not listed
vs AvaamoSame
AI speech analytics for contact centres - transcribes every call and scores quality automatically, at a claimed 90%+ accuracy against a human control group.
- Automatic transcription of every call, not a sample
- Automated quality scoring against defined standards
- Agent performance evaluation and management in one place
Scoring every call removes the sampling bias in conventional QA
No public pricing - demo-led sales
Level AI
3.8Not listed
vs AvaamoSame
Contact centre platform spanning auto-QA, agent assist, coaching and virtual agents, with analytics across the whole customer journey.
- Auto-QA scoring across every interaction
- Real-time agent assist and coaching
- AI virtual agents for deflection
Full-coverage QA replaces sampling a fraction of a percent of calls
Automated agent scoring is performance management and needs a dispute route
247.ai
4.3Not listed
vs Avaamo+0.5
Enterprise customer experience platform blending conversational AI with managed contact-center operations.
- Omnichannel routing across voice, chat, email, and social channels
- Intent-detection NLP built for contextual, on-demand support
- Real-time agent-assist suggestions during live calls
Single vendor accountable for both AI platform and contact-center staffing
No published pricing, so budgeting requires a sales conversation
Cresta
4.3Not listed
vs Avaamo+0.5
Coaches human agents live on calls while autonomous agents resolve the rest.
- Agent Assist gives real-time coaching and knowledge suggestions during live calls
- Autonomous AI Agent resolves voice and digital conversations end to end
- Conversation Intelligence surfaces revenue opportunities from interaction data
Real-time human coaching, not just automation, keeps agents improving live
Pricing isn't published, requires a sales conversation
Verint
4.1Not listed
vs Avaamo+0.3
Contact centre platform with agent copilots, quality bots and workforce management.
- Da Vinci AI and conversational bots
- Agent copilots assisting during live calls
- Quality Bot scoring interactions automatically
Scoring every interaction turns coaching from anecdote into evidence
No published pricing
Capacity
4.2Not listed
vs Avaamo+0.4
A unified CX automation platform that deflects support tickets, calls, and emails through one AI Knowledge Layer connecting a company's existing systems.
- Shared AI Knowledge Layer connecting existing systems, data, and documentation
- Automated ticket, call, and email deflection across channels
- Real-time agent assist during live support conversations
Long track record dating back to 2017 with 20,000+ customers
No published pricing, buyers must go through a sales quote process
FAQ
Questions people ask
Is Avaamo free?
Avaamo does not list a free plan. Check its pricing page for current plans.
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.