Shortlist by what you need
Start here if you know why you are leaving Decagon.
Want the closest match?
AdaMost similar to Decagon in what it does, its category and its price.
Visit (opens Ada in a new tab)Want the best rated?
SierraRated 4.6 out of 5 in our review, against 4.5 for Decagon.
Visit (opens Sierra in a new tab)
At a glance
Green means better than Decagon, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 DecagonBaseline | 4.5 | Not listed | No | A fast-scaling 2023 startup building AI agents for consumer brands | |
| Ada | 4.2−0.3 | Not listed | No | A Toronto customer service platform since before generative AI existed | vs Decagon |
 Replicant | 4.0−0.5 | Not listed | No | Autonomous voice AI built to resolve complex contact-center calls end to end, not just triage them | vs Decagon |
 Netomi | 4.2−0.3 | Not listed | No | Enterprise resolution built with deep roots in travel and logistics | vs Decagon |
| Sierra | 4.6+0.1 | Not listed | No | Founded by a former Salesforce co-CEO, valued at nearly $16 billion | vs Decagon |
 Forethought | 4.3−0.2 | Not listed | No | Ticket triage and agent-assist, alongside autonomous resolution | vs Decagon |
 Aisera | 4.3−0.2 | Not listed | No | One platform for customer support, IT, and HR service requests | vs Decagon |
 Gladly | 4.3−0.2 | Not listed | No | Organizes support around the customer, not the ticket | vs Decagon |
 247.ai | 4.3−0.2 | Not listed | No | Enterprise customer experience platform blending conversational AI with managed contact-center operations. | vs Decagon |
The alternatives in detail
In order of how closely each one matches Decagon.
Ada
4.2Not listed
vs Decagon−0.3
A Toronto customer service platform since before generative AI existed.
- No-code automated resolution builder
- Operating since 2016, predating the generative AI wave
- Resolution-rate tracking rather than pure deflection metrics
Long track record refining automated customer service specifically
No free tier or self-serve signup
Replicant
4.0Not listed
vs Decagon−0.5
Autonomous voice AI built to resolve complex contact-center calls end to end, not just triage them.
- Autonomous voice AI built to resolve complex customer calls end to end
- Handles multi-step processes like account changes, not just FAQ-style triage
- Founded in 2017 with an operating history in enterprise voice AI
Resolution-first design goes beyond the triage role most voice bots are limited to
Enterprise-only contract pricing means no self-serve option to test at small scale
Netomi
4.2Not listed
vs Decagon−0.3
Enterprise resolution built with deep roots in travel and logistics.
- Multi-channel resolution across email, chat, and voice
- Particular depth in travel, airline, and logistics industries
- Takes real actions within existing business systems
Strong vertical experience in travel, airline, and logistics specifically
No free tier or transparent self-serve pricing
Sierra
4.6Not listed
vs Decagon+0.1
Founded by a former Salesforce co-CEO, valued at nearly $16 billion.
- Agent OS platform across text, voice, email, and SMS
- Founded by former Salesforce co-CEO Bret Taylor and ex-Google Clay Bavor
- Reached $100M ARR within seven quarters of public launch
Exceptionally strong founder pedigree and operational track record
No free tier or transparent self-serve pricing
Forethought
4.3Not listed
vs Decagon−0.2
Ticket triage and agent-assist, alongside autonomous resolution.
- Autonomous resolution through its Solve product
- Agent-assist features for human support agents
- Ticket triage and intelligent routing
Covers both autonomous resolution and human agent efficiency in one platform
No free tier or transparent self-serve pricing
Aisera
4.3Not listed
vs Decagon−0.2
One platform for customer support, IT, and HR service requests.
- Covers customer support, IT help desk, and HR service requests
- Autonomous resolution, not just answering questions
- One platform across multiple internal and external functions
Cross-department scope reduces the need for multiple separate tools
No free tier or transparent self-serve pricing
Gladly
4.3Not listed
vs Decagon−0.2
Organizes support around the customer, not the ticket.
- Continuous per-customer timeline instead of per-ticket organization
- Full customer history visible across every channel
- AI automation for common request resolution
Genuinely different, customer-first architecture rather than ticket-based
No free tier or transparent self-serve pricing
247.ai
4.3Not listed
vs Decagon−0.2
Enterprise customer experience platform blending conversational AI with managed contact-center operations.
- Omnichannel routing across voice, chat, email, and social channels
- Intent-detection NLP built for contextual, on-demand support
- Real-time agent-assist suggestions during live calls
Single vendor accountable for both AI platform and contact-center staffing
No published pricing, so budgeting requires a sales conversation
FAQ
Questions people ask
Is Decagon free?
Decagon does not list a free plan. Check its pricing page for current plans.
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.