Khoros is an enterprise customer engagement platform covering communities, social and support, now organised around two named AI systems: Aurora AI and Iris AI.
The structure is worth noting because it distinguishes Khoros from the many established platforms that added an AI feature and changed their marketing. Here the product navigation itself is built around the AI layer – technical overviews, benefit pages, and explicit comparisons of Aurora against both the classic platform and competitors. A vendor publishing “Aurora AI vs Classic” is inviting scrutiny of whether the new layer is actually better, which is unusual and useful.
CommunityGuard handles moderation, which matters for anyone running a large branded community. This is enterprise software for financial services, retail, telecoms and travel, with the pricing and implementation that implies. Automated moderation needs human appeal paths – false positives on a customer community are a support problem, not just a model metric.
