Floatbot vs Khoros (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Floatbot does not list a price
Free plan
Tie
Neither has one
Higher rating
Khoros
3.6 against 3.9
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Floatbot	Khoros
Our rating	3.6	3.9Better
Starts at	Not listed	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	See pricing	See pricing
Key features	Voice and digital AI agents across phone, chat, text and email RAG and cognitive search exposed as named components Speech-to-text API Agent assist for live human agents Self-service agent builder	Aurora AI as the platform's AI layer Iris AI for agent and community assistance CommunityGuard automated moderation Branded community, social and support channels Published comparisons against the classic platform
Pros	Naming the RAG and search layers invites technical scrutiny rather than deflecting it Covers voice and digital channels in one platform Both full automation and human agent assist	AI is the product architecture, not a feature bolted onto an existing platform Publishing Aurora vs Classic comparisons invites the right scrutiny Community, social and support in one platform rather than three
Cons	Demo-gated pricing with no public figures Judge it on failure behaviour and escalation, not the happy path Broad component list means a longer evaluation than a single-purpose tool	Enterprise pricing and implementation timeline Automated moderation needs human appeal paths for false positives Overkill for organisations without a large customer community
Company	Floatbot	Khoros, founded 2001

Prices come from each vendor's pricing page, last checked 20260901. Check the vendor before you buy.

FAQ

Questions people ask

Is Floatbot better than Khoros?

In our reviews Floatbot scores 3.6 and Khoros scores 3.9. The better pick depends on the job. Floatbot: AI agents across phone, chat, text and email, with the LLM stack, RAG and speech APIs exposed rather than hidden behind a builder. Khoros: Enterprise customer engagement rebuilt around two named AI systems - Aurora for the platform, Iris for agent and community work.

Which is cheaper, Floatbot or Khoros?

Floatbot: see pricing. Khoros: see pricing.

Do Floatbot and Khoros have free plans?

Neither lists a free plan.