Floatbot vs Haptik (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Floatbot does not list a price
Free plan
Tie
Neither has one
Higher rating
Haptik
3.6 against 3.8
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Floatbot	Haptik
Our rating	3.6	3.8Better
Starts at	Not listed	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	See pricing	See pricing
Key features	Voice and digital AI agents across phone, chat, text and email RAG and cognitive search exposed as named components Speech-to-text API Agent assist for live human agents Self-service agent builder	Voice AI agents replacing IVR phone menus Customer service, sales, booking and lead qualification agents Agent Studio for building custom agents Multichannel deployment across voice and digital Enterprise scale within the Jio group
Pros	Naming the RAG and search layers invites technical scrutiny rather than deflecting it Covers voice and digital channels in one platform Both full automation and human agent assist	Targets the phone menu, which is where CX is genuinely worst Proven at telecom-scale volumes with wide accent variation Agent Studio allows building beyond the prebuilt agents
Cons	Demo-gated pricing with no public figures Judge it on failure behaviour and escalation, not the happy path Broad component list means a longer evaluation than a single-purpose tool	Test with your callers' accents and code-switching, not demo audio The ask-for-a-human path decides how the deployment is received Enterprise sale with no public pricing
Company	Floatbot	Jio Haptik

Prices come from each vendor's pricing page, last checked 20260901. Check the vendor before you buy.

FAQ

Questions people ask

Is Floatbot better than Haptik?

In our reviews Floatbot scores 3.6 and Haptik scores 3.8. The better pick depends on the job. Floatbot: AI agents across phone, chat, text and email, with the LLM stack, RAG and speech APIs exposed rather than hidden behind a builder. Haptik: Enterprise CX agents from Jio Haptik, built around voice - replacing phone menus rather than adding another chat widget.

Which is cheaper, Floatbot or Haptik?

Floatbot: see pricing. Haptik: see pricing.

Do Floatbot and Haptik have free plans?

Neither lists a free plan.

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