Shortlist by what you need
Start here if you know why you are leaving Floatbot.
Want the closest match?
FiniMost similar to Floatbot in what it does, its category and its price.
Visit (opens Fini in a new tab)Want the best rated?
CapacityRated 4.2 out of 5 in our review, against 3.6 for Floatbot.
Visit (opens Capacity in a new tab)
At a glance
Green means better than Floatbot, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 FloatbotBaseline | 3.6 | Not listed | No | AI agents across phone, chat, text and email, with the LLM stack, RAG and speech APIs exposed rather than hidden behind a builder. | |
| Fini | 4.0+0.4 | Not listed | No | Customer support automation across voice, chat and email that improves from its own resolutions. | vs Floatbot |
 Avaamo | 3.8+0.2 | Not listed | No | Enterprise contact centre AI with an AI Operator that authenticates and routes calls, plus vertical agents for healthcare and workplace support. | vs Floatbot |
 Haptik | 3.8+0.2 | Not listed | No | Enterprise CX agents from Jio Haptik, built around voice - replacing phone menus rather than adding another chat widget. | vs Floatbot |
 Vogent | 4.0+0.4 | Not listed | No | Voice agents at 200ms latency, with counterfactual analysis on past calls. | vs Floatbot |
 Verint | 4.1+0.5 | Not listed | No | Contact centre platform with agent copilots, quality bots and workforce management. | vs Floatbot |
| Capacity | 4.2+0.6 | Not listed | No | A unified CX automation platform that deflects support tickets, calls, and emails through one AI Knowledge Layer connecting a company's existing systems. | vs Floatbot |
 HappyFox | 3.8+0.2 | Not listed | No | AI built into every help desk workflow - ticket summarization, draft replies, an AI Contact Center with voice, and a 24/7 self-service chatbot. | vs Floatbot |
 Knowmax | 3.7+0.1 | Not listed | No | Knowledge management for contact centres, with decision-tree flows and visual guides rather than articles agents have to read mid-call. | vs Floatbot |
The alternatives in detail
In order of how closely each one matches Floatbot.
Fini
4.0Not listed
vs Floatbot+0.4
Customer support automation across voice, chat and email that improves from its own resolutions.
- Voice, chat and email in one system
- Learns from resolved conversations
- Reported two-week implementation
Covers voice, not only chat deflection
Pricing is not published
Avaamo
3.8Not listed
vs Floatbot+0.2
Enterprise contact centre AI with an AI Operator that authenticates and routes calls, plus vertical agents for healthcare and workplace support.
- AI Operator that authenticates and routes calls
- AI agents across voice and digital channels
- Agent assist for live human agents
Handling identity before routing removes real contact centre cost
Demo-gated enterprise sale with no self-serve evaluation
Haptik
3.8Not listed
vs Floatbot+0.2
Enterprise CX agents from Jio Haptik, built around voice - replacing phone menus rather than adding another chat widget.
- Voice AI agents replacing IVR phone menus
- Customer service, sales, booking and lead qualification agents
- Agent Studio for building custom agents
Targets the phone menu, which is where CX is genuinely worst
Test with your callers' accents and code-switching, not demo audio
Vogent
4.0Not listed
vs Floatbot+0.4
Voice agents at 200ms latency, with counterfactual analysis on past calls.
- No-code Flow Builder for agent design
- Counterfactual analysis against real past calls
- Knowledge bases, functions and call transfers
Counterfactual analysis evaluates changes against real calls
No pricing figures published
Verint
4.1Not listed
vs Floatbot+0.5
Contact centre platform with agent copilots, quality bots and workforce management.
- Da Vinci AI and conversational bots
- Agent copilots assisting during live calls
- Quality Bot scoring interactions automatically
Scoring every interaction turns coaching from anecdote into evidence
No published pricing
Capacity
4.2Not listed
vs Floatbot+0.6
A unified CX automation platform that deflects support tickets, calls, and emails through one AI Knowledge Layer connecting a company's existing systems.
- Shared AI Knowledge Layer connecting existing systems, data, and documentation
- Automated ticket, call, and email deflection across channels
- Real-time agent assist during live support conversations
Long track record dating back to 2017 with 20,000+ customers
No published pricing, buyers must go through a sales quote process
HappyFox
3.8Not listed
vs Floatbot+0.2
AI built into every help desk workflow - ticket summarization, draft replies, an AI Contact Center with voice, and a 24/7 self-service chatbot.
- Ticket summarization and AI-drafted reply generation
- Mid-conversation knowledge surfacing for agents
- AI Contact Center with voice AI
Mid-conversation knowledge surfacing genuinely changes agent workflow speed
Pricing isn't disclosed on the homepage
Knowmax
3.7Not listed
vs Floatbot+0.1
Knowledge management for contact centres, with decision-tree flows and visual guides rather than articles agents have to read mid-call.
- Decision-tree flows for guided troubleshooting
- Visual step-by-step guides
- Knowledge base with CX-specific structure
Decision trees suit agents under time pressure better than articles
Converting existing articles into decision trees is real editorial work
FAQ
Questions people ask
Is Floatbot free?
Floatbot does not list a free plan. Check its pricing page for current plans.
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.