Capacity vs Floatbot (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Capacity does not list a price
Free plan
Tie
Neither has one
Higher rating
Capacity
4.2 against 3.6
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Capacity	Floatbot
Our rating	4.2Better	3.6
Starts at	Not listed	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	See pricing	See pricing
Key features	Shared AI Knowledge Layer connecting existing systems, data, and documentation Automated ticket, call, and email deflection across channels Real-time agent assist during live support conversations Automated QA scoring of support interactions Conversational intelligence and analytics across contact volume	Voice and digital AI agents across phone, chat, text and email RAG and cognitive search exposed as named components Speech-to-text API Agent assist for live human agents Self-service agent builder
Pros	Long track record dating back to 2017 with 20,000+ customers Covers voice, chat, email, and SMS from one connected knowledge base rather than separate point tools Company reports profitability and $60M ARR, suggesting operational stability	Naming the RAG and search layers invites technical scrutiny rather than deflecting it Covers voice and digital channels in one platform Both full automation and human agent assist
Cons	No published pricing, buyers must go through a sales quote process No free plan or self-serve trial for smaller teams to test before buying Built for contact-center scale, likely more platform than a small support team needs	Demo-gated pricing with no public figures Judge it on failure behaviour and escalation, not the happy path Broad component list means a longer evaluation than a single-purpose tool
Company	Capacity, founded 2017	Floatbot

Prices come from each vendor's pricing page, last checked 20260901. Check the vendor before you buy.

FAQ

Questions people ask

Is Capacity better than Floatbot?

In our reviews Capacity scores 4.2 and Floatbot scores 3.6. The better pick depends on the job. Capacity: A unified CX automation platform that deflects support tickets, calls, and emails through one AI Knowledge Layer connecting a company's existing systems. Floatbot: AI agents across phone, chat, text and email, with the LLM stack, RAG and speech APIs exposed rather than hidden behind a builder.

Which is cheaper, Capacity or Floatbot?

Capacity: see pricing. Floatbot: see pricing.

Do Capacity and Floatbot have free plans?

Neither lists a free plan.

More comparisons

Capacity compared with

All Capacity alternatives

Floatbot compared with

All Floatbot alternatives