Skippr occupies the space between a help article and a human support session. Its agents observe what a user is doing on screen, speak with them, and can operate the software themselves, which means a stuck user gets the action performed rather than instructions to follow. That is the difference between documentation and assistance.
The applications it targets, onboarding, activation and unblocking, are where product-led companies lose the most users. Someone who cannot complete setup rarely files a ticket; they leave. An agent present at that moment addresses churn that never appears in the support queue at all.
Pricing starts in the mid-hundreds per month, which places it with funded product teams rather than small businesses. Screen observation also warrants a privacy assessment, since the agent by design sees what the user sees.
