Shortlist by what you need
Start here if you know why you are leaving Talkdesk.
Want the closest match?
Genesys Cloud CXMost similar to Talkdesk in what it does, its category and its price.
Visit (opens Genesys Cloud CX in a new tab)Want to pay less than Talkdesk?
Hostcomm AI AgentFrom $39/mo, against from $85/mo for Talkdesk.
Visit (opens Hostcomm AI Agent in a new tab)Want the best rated?
CognigyRated 4.5 out of 5 in our review, against 4.0 for Talkdesk.
Visit (opens Cognigy in a new tab)
At a glance
Green means better than Talkdesk, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 TalkdeskBaseline | 4.0 | $85/mo | No | Cloud contact-center platform since 2011, now layering AI agents onto tiered per-agent pricing | |
| Genesys Cloud CX | 4.3+0.3 | $75/mo$10 less | No | Unifies customer and employee experience, with pricing tiers published openly | vs Talkdesk |
 Synthflow AI | 3.9−0.1 | Not listed | No | No-code voice AI priced per minute, built for appointment scheduling and lead qualification calls | vs Talkdesk |
 247.ai | 4.3+0.3 | Not listed | No | Enterprise customer experience platform blending conversational AI with managed contact-center operations. | vs Talkdesk |
| Cognigy | 4.5+0.5 | Not listed | No | A German platform built for existing enterprise contact centers | vs Talkdesk |
 Replicant | 4.0Same | Not listed | No | Autonomous voice AI built to resolve complex contact-center calls end to end, not just triage them | vs Talkdesk |
 Verint | 4.1+0.1 | Not listed | No | Contact centre platform with agent copilots, quality bots and workforce management. | vs Talkdesk |
 Utopia AI | 3.6−0.4 | Not listed | No | AI-powered contact center automation across email, chat, and phone - measured to save agents between 30% and 60% of their time. | vs Talkdesk |
| Hostcomm AI Agent | 4.0Same | $39/mo$46 less | No | AI voice, chat, and email agents built into a UK contact-center platform. | vs Talkdesk |
The alternatives in detail
In order of how closely each one matches Talkdesk.
Genesys Cloud CX
4.3$75/mo
vs Talkdesk$10 less+0.3
Unifies customer and employee experience, with pricing tiers published openly.
- Unifies customer experience and employee/workforce management in one platform
- Four published pricing tiers, not sales-negotiated-only
- AI-powered routing, virtual agents, and copilots built in
Published pricing tiers, unusual transparency for this category
Among the higher prices in this category at the top tiers
Synthflow AI
3.9Not listed
vs Talkdesk−0.1
No-code voice AI priced per minute, built for appointment scheduling and lead qualification calls.
- No-code voice AI builder for appointment scheduling and lead qualification calls
- Per-minute pricing on the voice engine, roughly $0.09/minute plus model costs
- Direct calendar and CRM integrations configurable without code
No-code setup makes voice automation accessible without an engineering team
Per-minute-plus-model pricing structure needs tracking to avoid surprise costs at scale
247.ai
4.3Not listed
vs Talkdesk+0.3
Enterprise customer experience platform blending conversational AI with managed contact-center operations.
- Omnichannel routing across voice, chat, email, and social channels
- Intent-detection NLP built for contextual, on-demand support
- Real-time agent-assist suggestions during live calls
Single vendor accountable for both AI platform and contact-center staffing
No published pricing, so budgeting requires a sales conversation
Cognigy
4.5Not listed
vs Talkdesk+0.5
A German platform built for existing enterprise contact centers.
- Deep integration with existing contact center telephony
- Voice and chat support in one platform
- Low-code flow builder alongside newer generative AI
Integrates into existing contact center infrastructure rather than replacing it
No free tier or transparent self-serve pricing
Replicant
4.0Not listed
vs TalkdeskSame
Autonomous voice AI built to resolve complex contact-center calls end to end, not just triage them.
- Autonomous voice AI built to resolve complex customer calls end to end
- Handles multi-step processes like account changes, not just FAQ-style triage
- Founded in 2017 with an operating history in enterprise voice AI
Resolution-first design goes beyond the triage role most voice bots are limited to
Enterprise-only contract pricing means no self-serve option to test at small scale
Verint
4.1Not listed
vs Talkdesk+0.1
Contact centre platform with agent copilots, quality bots and workforce management.
- Da Vinci AI and conversational bots
- Agent copilots assisting during live calls
- Quality Bot scoring interactions automatically
Scoring every interaction turns coaching from anecdote into evidence
No published pricing
Utopia AI
3.6Not listed
vs Talkdesk−0.4
AI-powered contact center automation across email, chat, and phone - measured to save agents between 30% and 60% of their time.
- AI automation across email, chat, and telephone channels
- Client categorization and task automation
- Contact center activity monitoring and control
Multi-channel automation (email, chat, phone) rather than a single-channel point solution
No pricing disclosed on the homepage
Hostcomm AI Agent
4.0$39/mo
vs Talkdesk$46 lessSame
AI voice, chat, and email agents built into a UK contact-center platform.
- AI voice, chat, and email agents deployed from one dashboard
- GraphRAG and vector storage for long-term conversation memory
- Cloud predictive dialer bundled with the AI agent platform
Two decades of contact-center infrastructure experience behind the AI layer, not a new entrant bolting AI onto nothing
Voice agent tier at $299/month prices out smaller teams compared to the chat-only entry point
FAQ
Questions people ask
Is Talkdesk free?
Talkdesk does not list a free plan. Paid plans start from $85/mo.
What is the cheapest alternative to Talkdesk?
Among paid plans, Hostcomm AI Agent has the lowest starting price (from $39/mo).
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.