Thoughtly works inbound leads across every channel until someone picks up: a voice call within about ten seconds of the lead arriving, then SMS, iMessage, WhatsApp and email follow-up, with branded caller ID, automatic call classification and lead scoring written back to Salesforce or HubSpot.
Speed to lead is one of the few genuinely well-evidenced findings in sales, and almost nobody achieves it, because a lead arriving at 9pm on a Sunday waits until Monday morning by which time the buyer has spoken to two competitors. Ten seconds is a number a human team cannot hold, and the persistence across channels is the other half nobody sustains.
It rates 4.6 on G2 with Siemens and Podium Education among named customers, across insurance, mortgage and education. No pricing is published. Persistent multi-channel chasing sits close to a line buyers notice, automated calling and messaging is regulated differently by jurisdiction and by channel, and ten-second response to a form fill can read as surveillance rather than service.
