VOICEplug AI handles restaurant ordering by voice. Phone AI answers every incoming call and takes the order, Drive-Thru AI processes orders with personalised upselling, Kiosk AI provides touchless in-store ordering, PizzaVOICE is tuned for pizza operations and ReserveVOICE manages bookings with live OpenTable sync. It connects directly to POS systems and needs no specialised hardware.
Answering every call is the number that pays for this. An independent restaurant at seven on a Friday misses calls continuously, because the person who would answer is expediting food, and each of those is an order that went to a competitor without anyone recording that it happened. The loss is invisible in the till, which is exactly why it goes unaddressed for years.
VoicePlug Inc. of Palo Alto quotes 50 to 75 percent labour cost reduction per order, a 12 to 25 percent lift in average check from upselling, 15 to 20 percent more repeat orders within a month and under 1 percent order abandonment. All of those are the vendor’s figures, none has a stated baseline, pricing is by demo only, and voice ordering in a drive-thru lane is the hardest acoustic environment there is – engine noise, an outdoor speaker and a customer who is not looking at a menu.
