ConverseNow is a restaurant-focused voice AI company founded in 2018 by Vinay Shukla and Rahul Aggarwal, serial entrepreneurs who had previously built and sold Endeavor Software Technologies to Genpact. The company is headquartered in Austin, Texas, and in 2023 acquired rival drive-thru voice AI provider Valyant AI to widen its footprint.
The platform answers phone and drive-thru orders by training its voice model on a restaurant's actual menu, handling order-taking, dynamic upselling, and direct handoff into POS and drive-thru hardware rather than routing calls to a human until an order is confirmed. ConverseNow reports handling more than two million conversations a month across its restaurant customer base.
Restaurant chains and franchise groups looking to cut phone-order labor and missed calls make up the customer base, with named clients including Domino's, Wingstop, and Fazoli's. ConverseNow does not publish pricing; deployments are quoted per location after a demo, with the company citing gains such as same-store sales increases up to 31% for customers.
