[24]7.ai is an enterprise customer experience company founded in 2000 by PV Kannan and Shanmugam Nagarajan, headquartered in San Jose/Campbell, California. The company started as a contact-center operator before building proprietary conversational AI technology, and today runs both the software and the outsourced service layer for large enterprise clients.
The core product, [24]7 Engagement Cloud, routes voice, chat, email, and social interactions through natural language processing models trained to interpret customer intent rather than match keywords. Because [24]7.ai operates its own contact-center delivery teams in India and the Philippines alongside the software, an enterprise client works with one vendor accountable for both the AI layer and the human agents who handle escalations, a dual model most pure-software competitors don't replicate.
[24]7.ai targets large enterprises in telecom, banking, retail, insurance, and travel that need omnichannel support at high volume rather than small teams evaluating a self-serve chatbot. Pricing is not published; deals are negotiated per contract and scoped to channel volume, so prospective customers request a quote directly.
