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Head to head · 2026

Aisera vs Moveworks

Pricing, free plans, ratings, features, pros and cons, side by side. Where one comes out ahead, we mark it.

Aisera

One platform for customer support, IT, and HR service requests

4.3Not listed

Visit Aisera (opens Aisera in a new tab)

Moveworks

Acquired by ServiceNow for $2.85 billion in a major 2025 deal

4.3Not listed

Visit Moveworks (opens Moveworks in a new tab)

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

  • Lower starting price

    Not comparable

    Not comparable: Aisera does not list a price

  • Free plan

    Tie

    Neither has one

  • Higher rating

    Tie

    4.3 against 4.3

  • Same job?

    Yes

    Both are Customer Support tools

Side by side

Compared onAiseraMoveworks
Our rating4.34.3
Starts atNot listedNot listed
Free planNoNo
CategoryCustomer SupportCustomer Support
PlansSee pricingSee pricing
Key features
  • Covers customer support, IT help desk, and HR service requests
  • Autonomous resolution, not just answering questions
  • One platform across multiple internal and external functions
  • Enterprise-scale deployment
  • No self-serve free tier
  • AI assistant for internal IT and HR employee requests
  • Enterprise search across internal systems and knowledge
  • Acquired by ServiceNow for $2.85 billion, completed December 2025
  • Roughly 5.5 million employee users at acquisition
  • Now integrated into ServiceNow's broader agentic AI platform
Pros
  • Cross-department scope reduces the need for multiple separate tools
  • Autonomous resolution goes beyond simple question-answering
  • Single platform simplifies vendor management for larger organizations
  • Proven at genuine scale with millions of employee users
  • Now backed by ServiceNow's much larger platform and resources
  • Strong track record in internal IT and HR automation specifically
Cons
  • No free tier or transparent self-serve pricing
  • Broader scope may mean less specialization than a support-only tool
  • Best suited to organizations wanting to consolidate across departments
  • No longer operates as a fully independent standalone vendor
  • Future product direction now depends on ServiceNow's broader roadmap
  • Was always focused on internal employee support, not external customer support like most of this category
CompanyAisera, founded 2017Moveworks, founded 2016

Prices come from each vendor's pricing page, last checked 20260703. Check the vendor before you buy.

FAQ

Questions people ask

Is Aisera better than Moveworks?

In our reviews Aisera scores 4.3 and Moveworks scores 4.3. The better pick depends on the job. Aisera: One platform for customer support, IT, and HR service requests. Moveworks: Acquired by ServiceNow for $2.85 billion in a major 2025 deal.

Which is cheaper, Aisera or Moveworks?

Aisera: see pricing. Moveworks: see pricing.

Do Aisera and Moveworks have free plans?

Neither lists a free plan.

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