Shortlist by what you need
Start here if you know why you are leaving Aisera.
Want the closest match?
ForethoughtMost similar to Aisera in what it does, its category and its price.
Visit (opens Forethought in a new tab)Want the lowest price?
Freddy AIFrom $15/mo, the lowest starting price here.
Visit (opens Freddy AI in a new tab)Want the best rated?
DecagonRated 4.5 out of 5 in our review, against 4.3 for Aisera.
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At a glance
Green means better than Aisera, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 AiseraBaseline | 4.3 | Not listed | No | One platform for customer support, IT, and HR service requests | |
| Forethought | 4.3Same | Not listed | No | Ticket triage and agent-assist, alongside autonomous resolution | vs Aisera |
 Gladly | 4.3Same | Not listed | No | Organizes support around the customer, not the ticket | vs Aisera |
 Moveworks | 4.3Same | Not listed | No | Acquired by ServiceNow for $2.85 billion in a major 2025 deal | vs Aisera |
| Freddy AI | 4.4+0.1 | $15/mo | No | Freshworks' AI layer, spanning support and its wider business suite | vs Aisera |
| Decagon | 4.5+0.2 | Not listed | No | A fast-scaling 2023 startup building AI agents for consumer brands | vs Aisera |
 DigitalGenius | 4.2−0.1 | Not listed | No | Built specifically for e-commerce, order tracking to damage claims | vs Aisera |
 Ada | 4.2−0.1 | Not listed | No | A Toronto customer service platform since before generative AI existed | vs Aisera |
 Netomi | 4.2−0.1 | Not listed | No | Enterprise resolution built with deep roots in travel and logistics | vs Aisera |
The alternatives in detail
In order of how closely each one matches Aisera.
Forethought
4.3Not listed
vs AiseraSame
Ticket triage and agent-assist, alongside autonomous resolution.
- Autonomous resolution through its Solve product
- Agent-assist features for human support agents
- Ticket triage and intelligent routing
Covers both autonomous resolution and human agent efficiency in one platform
No free tier or transparent self-serve pricing
Gladly
4.3Not listed
vs AiseraSame
Organizes support around the customer, not the ticket.
- Continuous per-customer timeline instead of per-ticket organization
- Full customer history visible across every channel
- AI automation for common request resolution
Genuinely different, customer-first architecture rather than ticket-based
No free tier or transparent self-serve pricing
Moveworks
4.3Not listed
vs AiseraSame
Acquired by ServiceNow for $2.85 billion in a major 2025 deal.
- AI assistant for internal IT and HR employee requests
- Enterprise search across internal systems and knowledge
- Acquired by ServiceNow for $2.85 billion, completed December 2025
Proven at genuine scale with millions of employee users
No longer operates as a fully independent standalone vendor
Freddy AI
4.4$15/mo
vs Aisera+0.1
Freshworks' AI layer, spanning support and its wider business suite.
- AI layer spanning Freshworks' support, sales, and IT products
- Ticket summarization and suggested responses
- Autonomous resolution for common support questions
Consistent AI experience for companies already using multiple Freshworks products
Full value depends on already using Freshworks products
Decagon
4.5Not listed
vs Aisera+0.2
A fast-scaling 2023 startup building AI agents for consumer brands.
- AI agents built for high-volume consumer brand support
- Per-customer fine-tuned underlying models
- Handles account and order-specific issue resolution
Built AI-first from a 2023 starting point rather than retrofitted onto older systems
No free tier or transparent self-serve pricing
DigitalGenius
4.2Not listed
vs Aisera−0.1
Built specifically for e-commerce, order tracking to damage claims.
- Pre-built "Genius Flows" for common e-commerce scenarios
- Image recognition for damage claim processing
- Order tracking, returns, and subscription management automation
Deep e-commerce-specific specialization, not a generic horizontal tool
No free tier or transparent self-serve pricing
Ada
4.2Not listed
vs Aisera−0.1
A Toronto customer service platform since before generative AI existed.
- No-code automated resolution builder
- Operating since 2016, predating the generative AI wave
- Resolution-rate tracking rather than pure deflection metrics
Long track record refining automated customer service specifically
No free tier or self-serve signup
Netomi
4.2Not listed
vs Aisera−0.1
Enterprise resolution built with deep roots in travel and logistics.
- Multi-channel resolution across email, chat, and voice
- Particular depth in travel, airline, and logistics industries
- Takes real actions within existing business systems
Strong vertical experience in travel, airline, and logistics specifically
No free tier or transparent self-serve pricing
FAQ
Questions people ask
Is Aisera free?
Aisera does not list a free plan. Check its pricing page for current plans.
What is the cheapest alternative to Aisera?
Among paid plans, Freddy AI has the lowest starting price (from $15/mo).
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.