Based only on the facts in our directory. The right pick still depends on the job you need done.
Lower starting price
Not comparable
Not comparable: Moveworks does not list a price
Free plan
Tie
Neither has one
Higher rating
Moveworks
4.2 against 4.3
Same job?
Yes
Both are Customer Support tools
Side by side
Compared on
DevRev
Moveworks
Our rating
4.2
4.3Better
Starts at
$59.99/mo
Not listed
Free plan
No
No
Category
Customer Support
Customer Support
Plans
From $59.99/mo
See pricing
Key features
Shared data layer linking support tickets directly to engineering issues
AI-driven ticket deflection to resolve routine customer questions automatically
Native conversational interface for querying support, product, and engineering data
Agent Studio for building custom AI agents without writing code
Connector marketplace for pulling in data from external tools
AI assistant for internal IT and HR employee requests
Enterprise search across internal systems and knowledge
Acquired by ServiceNow for $2.85 billion, completed December 2025
Roughly 5.5 million employee users at acquisition
Now integrated into ServiceNow's broader agentic AI platform
Pros
Directly links customer tickets to the engineering work that resolves them, cutting handoff friction
Backed by experienced founders (ex-Nutanix CEO and SVP) with substantial funding behind execution
Agent Studio allows building custom automation without a developer on every project
Proven at genuine scale with millions of employee users
Now backed by ServiceNow's much larger platform and resources
Strong track record in internal IT and HR automation specifically
Cons
Pricing is credit-based and usage-dependent, making monthly costs harder to predict upfront
$59.99 per user per month (Support Pro) plus AI credits puts total cost above most single-purpose helpdesk tools
Combining support and dev-tracking in one system means a learning curve for teams used to separate tools
No longer operates as a fully independent standalone vendor
Future product direction now depends on ServiceNow's broader roadmap
Was always focused on internal employee support, not external customer support like most of this category
Company
DevRev, founded 2020
Moveworks, founded 2016
Prices come from each vendor's pricing page, last checked 20260731. Check the vendor before you buy.
FAQ
Questions people ask
Is DevRev better than Moveworks?
In our reviews DevRev scores 4.2 and Moveworks scores 4.3. The better pick depends on the job. DevRev: Unifies customer support tickets with engineering issue tracking so product teams see support and dev work in one shared system. Moveworks: Acquired by ServiceNow for $2.85 billion in a major 2025 deal.
Moveworks
DevRev
