Certainly vs Kayako (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Certainly does not list a price
Free plan
Tie
Neither has one
Higher rating
Kayako
3.6 against 3.8
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Certainly	Kayako
Our rating	3.6	3.8Better
Starts at	Not listed	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	See pricing	See pricing
Key features	Agentic AI agents that resolve customer inquiries end to end Choice of models from several major providers, plus others through a gateway Automatic model failover and cost-based model routing Deployment on web chat, email, SMS, social media and voice Integrations with business tools, including Shopify, Zendesk and Salesforce	Kay AI Agent - triage, drafting, and continuous learning from human resolutions Measured 52% AI-resolved tickets, 87.2% deflection rate Works alongside existing help desks (Zendesk, Freshdesk, Intercom, Salesforce) Semantic search knowledge base Enterprise security (SOC 2, GDPR, SSO/SAML)
Pros	Model-agnostic setup avoids lock-in to one AI provider Agents act inside connected tools instead of only answering FAQs One agent can cover web, email, SMS, social and voice	Continuous learning from human resolutions improves coverage over time, not a static model Integrates with existing help desks rather than requiring a full platform switch Results are measured and quantified (before/after ticket age, CSAT), not just claimed
Cons	Pricing may require a sales conversation: check the vendor's pricing page Built for enterprise CX teams, so it's more than most small shops need Autonomous resolution still needs a human escalation path for edge cases	No public pricing - requires booking a strategy session White-glove implementation model means less self-serve control over setup 80%-automation-in-90-days claim depends on ticket volume and complexity
Company	Certainly, founded 2017	Kayako

Prices come from each vendor's pricing page, last checked 20260826. Check the vendor before you buy.

FAQ

Questions people ask

Is Certainly better than Kayako?

In our reviews Certainly scores 3.6 and Kayako scores 3.8. The better pick depends on the job. Certainly: Agentic AI agents that resolve customer inquiries across web, email, SMS and voice, running on Claude, Gemini, GPT or 200+ other models. Kayako: Kay AI Agent triages, drafts replies, and learns from every human resolution - measured at 52% AI-resolved tickets and an 87.2% deflection rate.

Which is cheaper, Certainly or Kayako?

Certainly: see pricing. Kayako: see pricing.

Do Certainly and Kayako have free plans?

Neither lists a free plan.