Certainly vs Open (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Certainly does not list a price
Free plan
Tie
Neither has one
Higher rating
Open
3.6 against 4.1
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Certainly	Open
Our rating	3.6	4.1Better
Starts at	Not listed	$0.99/mo
Free plan	No	No
Category	Customer Support	Customer Support
Plans	See pricing	From $0.99/mo
Key features	Agentic AI agents that resolve customer inquiries end to end Choice of models from several major providers, plus others through a gateway Automatic model failover and cost-based model routing Deployment on web chat, email, SMS, social media and voice Integrations with business tools, including Shopify, Zendesk and Salesforce	Agent 5 automation across voice, chat, email and messaging One training pass covering every channel Clean handoff to human agents Zendesk, Intercom, Salesforce and Freshdesk integrations Full visibility into how the AI decided
Pros	Model-agnostic setup avoids lock-in to one AI provider Agents act inside connected tools instead of only answering FAQs One agent can cover web, email, SMS, social and voice	$0.99 per resolution aligns the vendor with the outcome, not headcount Voice and messaging in the same product as chat and email Decision visibility rather than a black box
Cons	Pricing may require a sales conversation: check the vendor's pricing page Built for enterprise CX teams, so it's more than most small shops need Autonomous resolution still needs a human escalation path for edge cases	Automation rate and accuracy are vendor figures with no stated method Per-resolution pricing gets expensive at high volume Resolution is defined by the vendor, not the customer
Company	Certainly, founded 2017	OpenChat, Inc.

Prices come from each vendor's pricing page, last checked 20260826. Check the vendor before you buy.

FAQ

Questions people ask

Is Certainly better than Open?

In our reviews Certainly scores 3.6 and Open scores 4.1. The better pick depends on the job. Certainly: Agentic AI agents that resolve customer inquiries across web, email, SMS and voice, running on Claude, Gemini, GPT or 200+ other models. Open: Charges 99 cents per resolved ticket instead of per seat.

Which is cheaper, Certainly or Open?

Certainly: see pricing. Open: from $0.99/mo.

Do Certainly and Open have free plans?

Neither lists a free plan.