Shortlist by what you need
Start here if you know why you are leaving Certainly.
Want the closest match?
YourGPTMost similar to Certainly in what it does, its category and its price.
Visit (opens YourGPT in a new tab)Want the lowest price?
OpenFrom $0.99/mo, the lowest starting price here.
Visit (opens Open in a new tab)Want the best rated?
LorikeetRated 4.4 out of 5 in our review, against 3.6 for Certainly.
Visit (opens Lorikeet in a new tab)
At a glance
Green means better than Certainly, red means worse. Prices are starting prices per month.
| Tool | Our rating | Starts at | Free plan | Best for | Compare |
|---|---|---|---|---|---|
 CertainlyBaseline | 3.6 | Not listed | No | Agentic AI agents that resolve customer inquiries across web, email, SMS and voice, running on Claude, Gemini, GPT or 200+ other models. | |
| YourGPT | 3.4−0.2 | Not listed | No | No-code AI agents that take real action - book appointments, process orders, update tickets - across 100+ languages and every channel, resolving up to 90% of repeat queries end-to-end. | vs Certainly |
| Open | 4.1+0.5 | $0.99/mo | No | Charges 99 cents per resolved ticket instead of per seat. | vs Certainly |
 Capacity | 4.2+0.6 | Not listed | No | A unified CX automation platform that deflects support tickets, calls, and emails through one AI Knowledge Layer connecting a company's existing systems. | vs Certainly |
 Kayako | 3.8+0.2 | Not listed | No | Kay AI Agent triages, drafts replies, and learns from every human resolution - measured at 52% AI-resolved tickets and an 87.2% deflection rate. | vs Certainly |
 QueryPal | 3.9+0.3 | Not listed | No | Three products - Intercept, Prism, Concierge - cut support costs ~60% with over 90% agent approval on AI-drafted ticket responses. | vs Certainly |
 Moveo.AI | 3.4−0.2 | Not listed | No | AI agents work across voice, chat, email, and WhatsApp with memory that persists across every interaction - reported 75% lower call center costs and 90% automation rates for banks and insurers. | vs Certainly |
 Duckie | 4.2+0.6 | $725/mo | No | AI support agent that resolves B2B SaaS tickets end-to-end across Slack, Zendesk, and Intercom. | vs Certainly |
| Lorikeet | 4.4+0.8 | Not listed | No | Investigates before escalating, built for fintech and healthcare | vs Certainly |
The alternatives in detail
In order of how closely each one matches Certainly.
YourGPT
3.4Not listed
vs Certainly−0.2
No-code AI agents that take real action - book appointments, process orders, update tickets - across 100+ languages and every channel, resolving up to 90% of repeat queries end-to-end.
- Agentic AI takes real action - bookings, orders, ticket updates
- Multi-model support - OpenAI, Anthropic, Google, xAI, DeepSeek
- 100+ language auto-detection and response
Genuinely switchable across five major model providers
Specific pricing tiers aren't published on the site
Open
4.1$0.99/mo
vs Certainly+0.5
Charges 99 cents per resolved ticket instead of per seat.
- Agent 5 automation across voice, chat, email and messaging
- One training pass covering every channel
- Clean handoff to human agents
$0.99 per resolution aligns the vendor with the outcome, not headcount
Automation rate and accuracy are vendor figures with no stated method
Capacity
4.2Not listed
vs Certainly+0.6
A unified CX automation platform that deflects support tickets, calls, and emails through one AI Knowledge Layer connecting a company's existing systems.
- Shared AI Knowledge Layer connecting existing systems, data, and documentation
- Automated ticket, call, and email deflection across channels
- Real-time agent assist during live support conversations
Long track record dating back to 2017 with 20,000+ customers
No published pricing, buyers must go through a sales quote process
Kayako
3.8Not listed
vs Certainly+0.2
Kay AI Agent triages, drafts replies, and learns from every human resolution - measured at 52% AI-resolved tickets and an 87.2% deflection rate.
- Kay AI Agent - triage, drafting, and continuous learning from human resolutions
- Measured 52% AI-resolved tickets, 87.2% deflection rate
- Works alongside existing help desks (Zendesk, Freshdesk, Intercom, Salesforce)
Continuous learning from human resolutions improves coverage over time, not a static model
No public pricing - requires booking a strategy session
QueryPal
3.9Not listed
vs Certainly+0.3
Three products - Intercept, Prism, Concierge - cut support costs ~60% with over 90% agent approval on AI-drafted ticket responses.
- Agentic email ticket deflection with 90%+ agent approval
- Enterprise analytics and sentiment analysis (Prism)
- Pre-escalation resolution chatbot (Concierge)
90%+ agent approval is a more trustworthy signal than a raw deflection rate
No self-serve pricing - requires an ROI calculator and demo process
Moveo.AI
3.4Not listed
vs Certainly−0.2
AI agents work across voice, chat, email, and WhatsApp with memory that persists across every interaction - reported 75% lower call center costs and 90% automation rates for banks and insurers.
- True multi-channel deployment - voice, chat, email, WhatsApp, SMS
- Persistent customer memory across interactions and teams
- Native CRM/ticketing integrations - Zendesk, Intercom, Front
Genuinely broad channel coverage, not locked to one interface
Pricing isn't public - requires a demo
Duckie
4.2$725/mo
vs Certainly+0.6
AI support agent that resolves B2B SaaS tickets end-to-end across Slack, Zendesk, and Intercom.
- End-to-end ticket resolution across Slack, Zendesk, and Intercom
- Resolution Memory that reuses validated answers for repeat issues
- Action automation for refunds, order tracking, and account updates
Reports 71% ticket deflection and an 80% cut in resolution time for customers like Grid
Entry price of $725/month billed yearly prices out smaller support teams
Lorikeet
4.4Not listed
vs Certainly+0.8
Investigates before escalating, built for fintech and healthcare.
- Full investigation completed before escalating to a human
- Built for regulated industries like fintech and healthcare
- Direct integration with tools like Zendesk and Stripe for real actions
Pre-investigated handoffs save real time for human agents
No free tier or transparent self-serve pricing
FAQ
Questions people ask
Is Certainly free?
Certainly does not list a free plan. Check its pricing page for current plans.
What is the cheapest alternative to Certainly?
Among paid plans, Open has the lowest starting price (from $0.99/mo).
How did you pick these alternatives?
We match tools on what they do, their category and their price, using the details in our directory. Ratings come from our reviews and reader reviews.