Certainly vs Lorikeet (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Certainly does not list a price
Free plan
Tie
Neither has one
Higher rating
Lorikeet
3.6 against 4.4
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Certainly	Lorikeet
Our rating	3.6	4.4Better
Starts at	Not listed	Not listed
Free plan	No	No
Category	Customer Support	Customer Support
Plans	See pricing	See pricing
Key features	Agentic AI agents that resolve customer inquiries end to end Choice of models from several major providers, plus others through a gateway Automatic model failover and cost-based model routing Deployment on web chat, email, SMS, social media and voice Integrations with business tools, including Shopify, Zendesk and Salesforce	Full investigation completed before escalating to a human Built for regulated industries like fintech and healthcare Direct integration with tools like Zendesk and Stripe for real actions Handles multi-step workflows, not just information lookup No self-serve free tier
Pros	Model-agnostic setup avoids lock-in to one AI provider Agents act inside connected tools instead of only answering FAQs One agent can cover web, email, SMS, social and voice	Pre-investigated handoffs save real time for human agents Built specifically for regulated industries with complex processes Executes actual multi-step actions, not just answers
Cons	Pricing may require a sales conversation: check the vendor's pricing page Built for enterprise CX teams, so it's more than most small shops need Autonomous resolution still needs a human escalation path for edge cases	No free tier or transparent self-serve pricing Vertical focus on fintech and healthcare limits fit elsewhere Very new company with a correspondingly short track record
Company	Certainly, founded 2017	Lorikeet, founded 2023

Prices come from each vendor's pricing page, last checked 20260826. Check the vendor before you buy.

FAQ

Questions people ask

Is Certainly better than Lorikeet?

In our reviews Certainly scores 3.6 and Lorikeet scores 4.4. The better pick depends on the job. Certainly: Agentic AI agents that resolve customer inquiries across web, email, SMS and voice, running on Claude, Gemini, GPT or 200+ other models. Lorikeet: Investigates before escalating, built for fintech and healthcare.

Which is cheaper, Certainly or Lorikeet?

Certainly: see pricing. Lorikeet: see pricing.

Do Certainly and Lorikeet have free plans?

Neither lists a free plan.