Certainly vs Duckie (2026): Pricing, Features & Which to Choose

Who comes out ahead

Based only on the facts in our directory. The right pick still depends on the job you need done.

Lower starting price
Not comparable
Not comparable: Certainly does not list a price
Free plan
Tie
Neither has one
Higher rating
Duckie
3.6 against 4.2
Same job?
Yes
Both are Customer Support tools

Side by side

Compared on	Certainly	Duckie
Our rating	3.6	4.2Better
Starts at	Not listed	$725/mo
Free plan	No	No
Category	Customer Support	Customer Support
Plans	See pricing	From $725/mo
Key features	Agentic AI agents that resolve customer inquiries end to end Choice of models from several major providers, plus others through a gateway Automatic model failover and cost-based model routing Deployment on web chat, email, SMS, social media and voice Integrations with business tools, including Shopify, Zendesk and Salesforce	End-to-end ticket resolution across Slack, Zendesk, and Intercom Resolution Memory that reuses validated answers for repeat issues Action automation for refunds, order tracking, and account updates Training on existing knowledge bases including Jira, Confluence, and Sentry SOC 2 Type II certified with GDPR- and CCPA-compliant data handling
Pros	Model-agnostic setup avoids lock-in to one AI provider Agents act inside connected tools instead of only answering FAQs One agent can cover web, email, SMS, social and voice	Reports 71% ticket deflection and an 80% cut in resolution time for customers like Grid Y Combinator-backed with a founding team focused on technical support workflows Connects to an existing support stack instead of requiring a full platform migration
Cons	Pricing may require a sales conversation: check the vendor's pricing page Built for enterprise CX teams, so it's more than most small shops need Autonomous resolution still needs a human escalation path for edge cases	Entry price of $725/month billed yearly prices out smaller support teams Built for B2B SaaS specifically, a narrower fit than general-purpose helpdesk AI Annual billing commitment required to access the advertised starting rate
Company	Certainly, founded 2017	Duckie, founded 2023

Prices come from each vendor's pricing page, last checked 20260826. Check the vendor before you buy.

FAQ

Questions people ask

Is Certainly better than Duckie?

In our reviews Certainly scores 3.6 and Duckie scores 4.2. The better pick depends on the job. Certainly: Agentic AI agents that resolve customer inquiries across web, email, SMS and voice, running on Claude, Gemini, GPT or 200+ other models. Duckie: AI support agent that resolves B2B SaaS tickets end-to-end across Slack, Zendesk, and Intercom.

Which is cheaper, Certainly or Duckie?

Certainly: see pricing. Duckie: from $725/mo.

Do Certainly and Duckie have free plans?

Neither lists a free plan.